Background: Hoarseness is a symptom that is often found in the ORL-HNS polyclinic. The incidence rate of hoarseness in the world is 1.16% and the annual prevalence is 33.3%. Purpose: This study aims to determine the characteristics of patients with hoarseness in Hasan Sadikin Hospital Bandung which is the tertiary center hospital in West Java. Method: This study used a retrospective descriptive design using the medical records of patients who came with complaints of hoarseness at the ORL-HNS polyclinic at Hasan Sadikin Hospital Bandung from 2015-2019. Results:The total study sample was 926 patients, with an overall hoarseness prevalence of 1.2%. The number of male patients was 540 (58.30%) and the number of female patients was 386 (41.70%). The highest age distribution was in the 46 -65 year age group, namely 384 (41.50%) people. Conclusion: In this study, the most common cause of hoarseness was found in cases of chronic laryngitis, 177 (19.3%) patients, followed by malignant neoplasms of the larynx, namely 157 (17%) patients, and LPR in 147 (15.9%) patients, and vocal cord nodules in 140 (15.1%) patients. Hoarseness is a common complaint of a wide spectrum of diseases. Early diagnosis is recommended to reduce avoidable morbidity and mortality.