Management of quality of service enabled VPNs

Braun, Torsten; Guenter, M.; Khalil, Ibrahim

doi:10.1109/35.920862

Cited by 34 publications

(11 citation statements)

References 6 publications

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“…Some of such characteristics have been identified as determinants of IB-adoption propensities, including customers' level of involvement with the internet and other banking technologies (see Lassar et al, 2005;Floh and Treiblmaier, 2006;Maenpaa et al, 2008;Polasik and Wisniewski, 2009). Others include risk perception and level of risk acceptance (Chung and Paynter, 2002;Berger and Gensler, 2007;Srivatsa and Srinivasan, 2007;Aldas-Manzano et al, 2009), variety seeking behaviour (Magi, 2003;Srivatsa and Srinivasan, 2007), desire to control service delivery (Ramsay and Smith, 1999;Braun et al, 2001;Henry, 2005), and willingness/ reluctance to accept changes in service delivery (Suganthi et al, 2001;Sohail and Shanmugham, 2003). Srivatsa and Srinivasan (2007) also conceptualised changereluctance as "inertia for change" and found that it was a major influencer of IB-channel choices in India.…”

Section: Customer Attitudes and Psychographics And Ib Adoptionmentioning

confidence: 99%

Towards a universal model of internet banking adoption: initial conceptualization

Harrison

Onyia

Tagg³

2014

International Journal of Bank Marketing

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Access to this document was granted through an Emerald subscription provided by emerald-srm:198285 [] For AuthorsIf you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to propose that customer readiness and web-channel readiness for internet banking (IB) adoption are the twin universal determinants of retail customers' attitudes and intention towards IB-adoption. The paper delineates IB-readiness as the state of preparedness, ability, and willingness to engage in IB, and the authors argue that both the potential banking customer and the financial institution's web-channel must be equally ready before IB-adoption can occur. This paper presents the results of the initial test of the IB-readiness model with a sample of retail banking customers in Scotland. Design/methodology/approach -Nine customer-related and ten channel-related predictorvariables isolated from existing literature were tested for their effects on attitude and intention towards IB-adoption. Seven demographic mediators were also tested for their impacts on the effects of the predictor-variables on attitude and intention. A sample of 1,000 customers was surveyed. Multiple regression and logistic regression analyses were used to test the influence of the predictors and mediators. Findings -Of the seven mediators, only three were significant. Also, only eight of the original 19 predictor-variables were significant, with the impact of mediation, in determining customer attitude and intention towards IB-adoption. Practical implications -The results present some consumer behaviour and marketing communications implications for bank marketing. To convince potential customers to adopt and continue using IB, bank marketers must ensure that the eight predictors validated in this study are facilitated and sustained. Originality/value -A valuable contribution of the paper to the global IB-adoption theory is an equal evaluation model of potential universal antecedents of IB-adoption -the "EQUAEVAL" -which can be further-tested in future cross-national research.

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Section: Customer Attitudes and Psychographics And Ib Adoptionmentioning

confidence: 99%

Towards a universal model of internet banking adoption: initial conceptualization

Harrison

Onyia

Tagg³

2014

International Journal of Bank Marketing

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“…2, three elements are required to implement the aforementioned dynamic resource allocation scheme: a Traffic Measurement and Prediction algorithm (TMP), a dynamic resource allocation algorithm or Rate Calculation (RC) and a Resource Reservation technique (RR). For TMP, the exponentially weighted moving average algorithm [ 1] is applied and for RR Customer Queue (CQ) [7] is employed in the architecture. The resource calculation algorithm (RC) is the emphasis of this paper, and the aggregated traffic based packet loss estimation formula is applied [6].…”

Section: Architecture and Algorithm Descriptionmentioning

confidence: 99%

“…Presently, the implementation of IP/MPLS based VPN services [1] became a profitable market for Network Service Providers (NSPs), due to a larger Return on Investment (ROI) as compared to the original access service. QoS is one of the key issues to decide customers' satisfaction and affect purchasing decisions.…”

Section: Introductionmentioning

confidence: 99%

Dynamic Resource Allocation for Packet Loss Differentiated Services in VPN Access Links

Zhang

Ionescu

2006

2006 14th IEEE International Conference on Networks

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With the increasing deployment of IP/MPLS VPN services, their QoS control mechanisms on the core network have been extensively studied in the literature. Unfortunately, satisfying requirements of QoS in VPN access links is missing, where lots of small and medium businesses (SMB) or future home networks usually purchase a fixed and limited bandwidth connection to the external network. When more and more users and traffic in the group need to share the limited resource, the access link is becoming the critical factor to affect customers' QoS. This paper tries to provide a low-cost and practical solution to approach the QoS control issue. Specifically, it measures the on-line traffic and dynamically controls the bandwidth usage for each traffic class towards guaranteeing a quantitative packet loss parameter. First, the traffic is differentiated into several classes according to a packet loss probability parameter. Then the statistic QoS parameter is guaranteed by dynamically allocating the appropriate bandwidth for each single class. The numeric results are obtained from the live NCIT*net2 network and demonstrate it is practicable and effective in the real application.

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“…Previous studies [7][8][9] make best use of the substrate network resources based on heuristic approaches, without considering the reliability of VNs issue under substrate node or link failures, so these studies cannot provide VN with capabilities of failure recovery. Besides, the studies in context of VPN [11] and WDM networks [12] also extensively investigate the problem of reliability-guaranteed network resource allocation, while these works are only considered the links constrains. However, there are both constraints on the nodes and the links in context of VN mapping.…”

Section: Introductionmentioning

confidence: 99%

Virtual Network Mapping Algorithm with Substrate Node Reliability Awareness and Shared-Path Protection

Liu¹,

2013

2013 IEEE 10th International Conference on High Performance Computing and Communications &Amp; 2013 IEEE International Conferen

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Network virtualization has been proposed as a promising way for running multiple customized virtual networks (VNs) on a shared infrastructure. However, how to provide reliable VN against substrate infrastructure failures has become an increasingly important issue. Meanwhile the substrate network resource cost should be minimized under VN reliability guarantees to maximize the revenue for the Infrastructure Providers (InPs). In this paper, we present a novel heuristic VN mapping algorithm called RVNM, which includes a node mapping scheme based on substrate node reliability awareness and a link mapping scheme based on shared-path protection. Simulation results show that algorithm can improve VN robustness without reserving protection resource and gain near optimal network bandwidth usage compared to the previous algorithms.

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Management of quality of service enabled VPNs

Cited by 34 publications

References 6 publications

Towards a universal model of internet banking adoption: initial conceptualization

Towards a universal model of internet banking adoption: initial conceptualization

Dynamic Resource Allocation for Packet Loss Differentiated Services in VPN Access Links

Virtual Network Mapping Algorithm with Substrate Node Reliability Awareness and Shared-Path Protection

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