2023
DOI: 10.4018/ijtd.319975
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Management of Service Quality With Involvement of Technological Developments in Organizations

Abstract: Service companies should generate and deliver superior services and manage service quality. The objective of the study is to analyze the various aspects of management of service quality. The methodology adopted is a conceptual analysis of managing service quality in organizations. Companies should manage customer expectations and product-service bundles. They should appreciate and involve technological developments and information technology in management of service quality. They should implement self-service … Show more

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