“…Positioned at the intersection of technology, policy implementation, and public service delivery, water utility managers have played, and will continue to play, critical operational roles in shifting the water governance paradigm. While a large amount of academic literature covers the water utility sector (Olmstead, ; Romano, Guerrini, & Marques, ), including surveys of water professionals (Dow, Kasperson, & Bohn, ; Ries, Trotz, & Vairavarmoorthy, ), only a few studies have compared water utility managers' views on system performance with sociopolitical factors (Braadbaart et al, ; Speight, ; Teodoro, ). More specifically, the importance of governance variables has not been tested against the independent views of frontline water system operators in the United States.…”