“…A pilot study was carried out with three (3) randomly chosen respondents from the population and excluded from the main interview process (Maxwell, 2013) that endorsed changes to language and the logic of questions to respondents (Kim, 2011) and streamlined the question arrangements (James & James, 2011). Eleven (11) respondents were interviewed, which were conducted in English and took approximately one hour each (Ward, et al, 2015;Sbaraini et al, 2011), audio-recorded with permission (Duranti, 2007) and interviewed using an identical set of prepared open questions (Gray & Wilcox, 1995;James, 2014;Kvale, 1996). These questions were, supplemented using speculative probing questions (Balshem, 1991;Punch, 2014;Meurer, et al, 2007).…”