2013
DOI: 10.1108/ijqss-03-2013-0016
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Managing and improving service quality in higher education

Abstract: PurposeIn today's environment, higher education (HE) institutions need to become more efficient and participate in a competitive global market where client expectations are continually rising. In this new reality, quality is critical for success. While the economic benefits of quality have been long established, many HE institutions still ignore them at their own risk. This is especially true for service quality and this paper will focus on HE service quality management and improvement. This paper aims to disc… Show more

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Cited by 81 publications
(77 citation statements)
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References 33 publications
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“…26 'Transparent Administration' is considered as a facet of service quality in our work is also found common with Latif et al (2017). 31,52,53,54] Two dimensions like 'Alternative option for job market' and 'Value for Money' are identified as new one (Not mentioned by any of previous researchers) and both of them are matched with Indian economic environment that promotes the economic value and multiple job readiness of Indian people due to the competitiveness of the market. Thus, in conclusion, it can be expressed that this present piece of work can be used as an eye-opener and can help pharmaceutical education authorities to do better.…”
Section: Contribution Of Present Researchmentioning
confidence: 82%
“…26 'Transparent Administration' is considered as a facet of service quality in our work is also found common with Latif et al (2017). 31,52,53,54] Two dimensions like 'Alternative option for job market' and 'Value for Money' are identified as new one (Not mentioned by any of previous researchers) and both of them are matched with Indian economic environment that promotes the economic value and multiple job readiness of Indian people due to the competitiveness of the market. Thus, in conclusion, it can be expressed that this present piece of work can be used as an eye-opener and can help pharmaceutical education authorities to do better.…”
Section: Contribution Of Present Researchmentioning
confidence: 82%
“…When it is viewed from the perspective of globalization and the growth of service sector such as universities, the interdisciplinary education has become a common thing. This development will eventually able to provide pressure on the competition in the market services (Yeo, 2008;Sharabi, 2013).…”
Section: ____________________________________________________________mentioning
confidence: 99%
“…Obviously, the performance demonstrated by the government shall affect electoral result. It shows that the staff performance in government agencies will influence the quality of job rendered to the clients (Sharabi, 2013).…”
Section: Efficiencymentioning
confidence: 99%