Managing complaints in multilingual care encounters

Jansson, Gunilla; Wadensjö, Cecilia; Plejert, Charlotta

doi:10.1515/multi-2016-0043

Cited by 9 publications

(6 citation statements)

References 27 publications

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“…'kursi' in Arabic and Kurdish; Example 2), a strategy that has been observed as facilitative in prior research (e.g. Jansson, 2014;Jansson et al, 2017). Our analyses attest that there are cases in which the residents' gestures and prosodic cues are not transparent enough to help the caregiver understand what to do with an object.…”

Section: Concluding Discussionsupporting

confidence: 59%

The social organization of assistance in multilingual interaction in Swedish residential care

2018

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In this article, we explore the organization of assistance in multilingual interaction in Swedish residential care. The data that form the basis for the study cover care encounters involving three residents with a language background other than Swedish, totalling 13 hours and 14 minutes of video documentation. The empirical data consists of a collection of 134 instances where residents seek assistance with the realization of a practical action. For this article, three examples that involve the manipulation of an object have been selected for analysis. We use the concept of ‘recruitment’ to encompass the various methods by which assistance is sought in the care encounter. In the first example, the need for assistance concerns the transfer of an object that is recognizable and physically available for both participants. This, in combination with the resident’s gestural work that pinpoints the description of the action, facilitates its realization. In the second and third examples, the realization of the action becomes more difficult because the object involved is not recognizable for the caregiver. The article highlights the collaborative ways in which residents manage to support their talk through bodily practices, and the strong and empathetic engagement with which caregivers become involved in interpreting the meaning of these practices. Finally, we discuss the implications of our findings for care provision in multilingual circumstances.

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Section: Concluding Discussionsupporting

confidence: 59%

The social organization of assistance in multilingual interaction in Swedish residential care

2018

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“…These frameworks and heuristic constructs provided explanations on an intrapersonal level. Interpersonal theories that explain interactions between people include communication theories [ 35 , 46 , 54 , 55 ], and theories describing a good fit between CG environment and OPs [ 37 , 47 , 61 , 69 ]. Theories describing relational interactions [ 18 , 19 , 43 , 47 , 60 , 61 , 68 , 69 ] do not adequately explore OPs’ observable responses to caregiving.…”

Section: Discussionmentioning

confidence: 99%

“…Articles included report the perspective of OPs regarding care perceptions and experiences [35][36][37][38][39][40]; care for thriving [41]; emotional containment [42], dignity [43,44]; trust [45]; and OPs' experiences of their relationship with CGs [27,[46][47][48]. From the perspective of CGs, studies include the meanings associated with the role of caregiving [49][50][51][52][53]; communication strategies in caregiving [54][55][56]; and the competence of CGs [57,58]. Studies focusing on the care relationship both from OPs' and CGs' perspectives include the requirements to perform caregiving [59]; the meaning of care [60][61][62]; the effects of ethnic differences [63]; beliefs about and assumptions about care [64]; and the social needs of OPs [65].…”

Section: Description Of Included Studiesmentioning

confidence: 99%

Effective Relationships Between Younger Caregivers and Older Care Recipients Across a Continuum of Formal Residential Care Settings: A Scoping Review and a Critical Analysis

Dixon,

Roos,

Katjene

et al. 2024

Public Health Rev

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Objective: This article aims to conduct a scoping review of what constitutes effective relational interactions between caregivers (CGs) and older persons (OPs) across formal residential care settings.Methods: A scoping review of publications between January 2000 and December 2021 yielded 10,929 articles, and after removing duplicates and applying exclusion criteria, 36 articles were analysed.Results: Articles were scrutinised for interactions involving both CGs and OPs, using a thematic framework analysis to identify effective relational constructs. Four themes emerged: 1) Diverse perspectives on the same context: for OPs it is home, and for CGs, workplace. 2) CGs move for a one-up position and OPs submit to a one-down, or as friends. 3) Relational qualities have been mostly associated with CGs, confirming care as a unidirectional action 4). Relationships between CGs and OPs result either in effective or ineffective care outcomes.Conclusion: The dual meanings attached to the same context limit the authentic interactions between CGs and OPs. We propose a relational caregiving approach by considering the interactions of both CGs and OPs, changing the relational definition, and demonstrating effective relational qualities.

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“…Whereas moving between languages can be used as a resource to secure inclusion, the same practices can also lead to the exclusion of (a) physically present person/s (cf. Jansson et al 2017).…”

Section: Concluding Discussionmentioning

confidence: 99%

Negotiating belonging in multilingual work environments: church professionals’ engagement with migrants

Jansson

2021

Applied Linguistics Review

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The study presented in this paper focuses on three evangelical churches in Sweden and their engagement with migrants. The goal of the study is to explore how professionals engage with migrants in their everyday work in a multilingual environment. To this end, data from interviews with church professionals are triangulated with video-recordings of their interaction with migrants in a variety of church settings. The analyses demonstrate how different dimensions of belonging are enacted in multilingual encounters through practices that allow the professionals to perform social work in an activity context where empathy is of great importance. These findings highlight the role of the church within the public sphere under the changing conditions of globalization.

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Managing complaints in multilingual care encounters

Cited by 9 publications

References 27 publications

The social organization of assistance in multilingual interaction in Swedish residential care

The social organization of assistance in multilingual interaction in Swedish residential care

Effective Relationships Between Younger Caregivers and Older Care Recipients Across a Continuum of Formal Residential Care Settings: A Scoping Review and a Critical Analysis

Negotiating belonging in multilingual work environments: church professionals’ engagement with migrants

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