Managing Emerging Information Systems in the Public Sector

Bajjaly, Stephen

doi:10.2307/3380791

Cited by 23 publications

(15 citation statements)

References 11 publications

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“…Even for Texas and Utah, their efficiency and effectiveness scores are very close. Intuitively, this finding seems to suggest that the traditional efficiency orientation found in the literature (Bajjaly, 1999;Holley et al, 2002) continues its legacy. In the meantime, Figure 2 shows that all plans have considered other value categories and some plans place greater emphasis on external values and effectiveness.…”

Section: Resultsmentioning

confidence: 81%

“…Regrettably, agencies often find that their autonomy and authority in strategic management are highly circumscribed by factors such as external control, politicized resource allocation, control-oriented accountability, and election cycles (Backoff et al, 1993;Bryson, 2004). Therefore, the SISP process sometimes becomes a symbolic act of appearing inclusive and businesslike, rather than actually framing strategic choices and critically examining the mission of an agency (Bajjaly, 1999). This study suggests that IT managers have to find a way to balance and achieve multiple competing values.…”

Section: Resultsmentioning

confidence: 99%

“…First, previous studies have examined state IT plans and found them lacking a strategic perspective, focusing instead on budgetary and operational efficiencies (Bajjaly, 1999;Holley et al, 2002). Has this efficiency orientation changed in the past several years as e-government momentum picked up?…”

Section: Competing and Complementary Values In Information Technologymentioning

confidence: 99%

“…However, a 1993 survey of state agencies showed that the most important objective in those efforts was not strategic but rather operational in nature. Initiatives enhancing operational efficiency include improvements in service quality, staff productivity, transaction processing time, transaction processing cost, and document accuracy (Bajjaly, 1999). By 2000, about 41 states had developed SISPs; of these, 30 reviewed the plans annually or semiannually, and 29 made the SISPs part of an overall strategic plan (Reed, 2003).…”

Section: Sisp In State Governmentsmentioning

confidence: 99%

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Competing and Complementary Values in Information Technology Strategic Planning: Observations from Ten States

Yang

Melitski

2007

Public Performance & Management Review

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This article illustrates the competing and complementary value orientations inherent in states' information technology (IT) strategic planning. It develops a two-dimensional value framework and applies the framework to a sample of 10 state IT plans using content analysis. The results show that the linear multistage approach of e-government is questionable. Governments make deliberate strategic choices among four strategic value centers defined by internal/ external and effectiveness/efficiency orientations. The results show that states place greater emphasis on internal and efficiency values in the plans.The importance of strategic information systems and technology planning (SISP) cannot be overstated in government (Andersen, the environment that government faces in the twenty-first century.As the e-government paradigm evolves and draws significant investments (Ho, 2002), it is vital for governments to have strategic plans to guide the fundamental e-transformation that will embrace or enhance values and norms such as transparency, citizen participation, responsiveness, and business reengineering. Although many states have formulated new information technology (IT) strategic plans that attempt to incorporate the goals of e-government initiatives, we do not know the extent to which they reflect various value orientations. What are the values embodied by the strategic plans, and what is their relative importance?

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Section: Resultsmentioning

confidence: 81%

Section: Resultsmentioning

confidence: 99%

Section: Competing and Complementary Values In Information Technologymentioning

confidence: 99%

Section: Sisp In State Governmentsmentioning

confidence: 99%

See 2 more Smart Citations

Competing and Complementary Values in Information Technology Strategic Planning: Observations from Ten States

Yang

Melitski

2007

Public Performance & Management Review

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“…There are additional challenges related to a more general institutional framework and the policy environment in which government organisations operate (Bajjaly, 1999;Brown and Brudney, 2003). In this context, institutions are not only laws and regulations, but also norms, actions or behaviours that people accept as good or take for granted (Scott, 2000).…”

Section: Institutional and Environmental Challengesmentioning

confidence: 99%

Invigorating website management through XML: an e-government case from New York State

Gil-García

Costello

Pardo

et al. 2007

IJEG

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E-government initiatives have become more prevalent across countries and levels of government. Among these initiatives, internet-based applications are at the core of strategies to provide more integrated information and services to citizens, businesses, and other stakeholders. As a result, the need for effective and efficient website management has significantly grown in importance. Through the combination of a detailed case study and a survey of government practitioners in New York State, this paper explores the process of adopting XML as an alternative content management technology and captures perceptions about that adoption process from individuals involved in state government websites. Finance and Management, among others. His research interests include collaborative electronic government, inter-organisational information integration, adoption and implementation of emergent technologies, digital divide policies, public management, and multi-method research approaches.James Costello is the Webmaster at the Centre for Technology in Government (CTG). Prior to joining CTG, he had his own web design company and worked for several private and public organisations, including KeyCorp, the Professional Development Program of Rockefeller College, and Coopers and Lybrand. He has been an Editor, Technical Writer, Trainer, Invigorating website management through XML 53Computer-Based Training Designer and Manager of web applications and distance learning. He has worked for the past five years on the benefits and challenges of using XML for website content management. He has developed curriculum and delivered training to over 30 different NYS agencies on XML/XSL. Theresa A. Pardo is Deputy Director of the Centre for Technology in Government located at the University at Albany, State University of New York. She is also a member of the Faculty of Public Administration and Policy as well as Informatics at the University. She has written extensively on information technology innovation in the public sector, interorganisational information sharing and integration, trust and knowledge sharing, preservation of government records in digital form and XML as a content management technology. She holds a doctorate in Information Science from the University at Albany, State University of New York.Derek Werthmuller has managed the Technology Solutions Laboratory and the Technology Services Unit at the Centre for Technology in Government (CTG) for over ten years. He is the co-author, along with Jim Costello, of the white paper 'XML: A New WebSite Architecture', published in September, 2002, which detailed the Centre for Technology in Government's migration to an XML-based website. He has made several presentations over the past five years on the benefits of using XML for website management.

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An Empirical Assessment of IT Project Selection and Evaluation Methods in State Government

Rosacker

Olson

2008

Project Management Journal

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This study uses a survey of U.S. state government information technology (IT) project management practitioners to investigate the utilization of IT project selection and evaluation methodologies-financial and qualitative–and to assess the empirical relationship between the chosen methods and several measures of perceived project success. The analysis presents evidence that financial project selection and evaluation methodologies appear to be important in obtaining better control over project costs.

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Managing Emerging Information Systems in the Public Sector

Cited by 23 publications

References 11 publications

Competing and Complementary Values in Information Technology Strategic Planning: Observations from Ten States

Competing and Complementary Values in Information Technology Strategic Planning: Observations from Ten States

Invigorating website management through XML: an e-government case from New York State

An Empirical Assessment of IT Project Selection and Evaluation Methods in State Government

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