“…Therefore, firms strive to organize business processes in such a way to guarantee exploitative and explorative activities, especially in the current dynamic and rapidly changing environment, in which business processes are influenced by external conditions (Niehaves, 2010; Santoro et al , 2017; Vrontis et al , 2017). Hence, it is very likely that ambidextrous organizations will need flexibility, adaptability and several capabilities to translate technological and business opportunities into new process design and successful business process optimization (Ahmed Dine Rabeh et al , 2013; Carayannis et al , 2017). Despite these premises, scholars have made efforts to understand exploitative rather than explorative BPM.…”