Managing large-scale global enterprise resource planning systems: a case study at Texas Instruments

Sarkis, Joseph; Sundarraj, R. P.

doi:10.1016/s0268-4012(03)00070-7

Cited by 54 publications

(37 citation statements)

References 16 publications

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“…None of these are particularly surprising or indeed original, as many have been identified in previous studies (e.g., Iivari & Igbaria, 1997;Jiang & Klein, 1999;Kirs et al, 2001;Sarkis & Sundarraj, 2003); nevertheless, the case provides further evidence of their importance in relation to successful IS.…”

Section: Discussionsupporting

confidence: 56%

“…Jiang & Klein (1999), for example, suggest that lack of system success can be related to risks inherent in the development process, including non-existent or unwilling users, multiple users, personnel turnover, inability to specify purpose, lack of management support, lack of user experience, and technical complexity. Sarkis & Sundarraj (2003), in the context of their study of a successful IS implementation at Texas Instruments, identify important lessons (or factors) that relate to strategic planning. These are: aligning IT with the business, top management support, addressing change management issues, rationalising business processes, identifying the importance of intangible issues, and focusing on metrics.…”

Section: Information Systems Failure and Successmentioning

confidence: 99%

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The turnaround of the London Ambulance Service Computer-Aided Despatch system (LASCAD)

Fitzgerald

Russo

2005

European Journal of Information Systems

115

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The implementation of the Computer-Aided Despatch system at the London Ambulance Service has been one of the most notorious cases of failure within the information systems (IS) literature. What is less well known is that there followed, some time later, a much more successful implementation, described as a turnaround. This paper, based on a case study approach, describes the context and detail of that implementation. A framework from the literature, used in an analysis of the initial failure, is used to analyse and compare the similarities and differences in the development of the two systems. The framework provides four interacting elements and relationships for analysis. These elements are Supporters, Project Organisation, Information System, and the Environment in which they operate. The turnaround system was found to address directly almost all the issues identified as problematic in the failure. These included the approach taken by management to understand the needs of users, including issues unrelated to the system itself, their involvement in the development process, an improvement in the availability of resources (brought about in some part because of the previous failure), the ability to follow a relaxed timeline driven by users' acceptance levels, the preparation of infrastructure projects to develop confidence, participation and prototyping, thorough testing, phased and simple implementation, and trust building. Certain environmental factors could not be so directly addressed but nevertheless were overcome by attention to detail and internal needs. Conclusions indicate that the factors addressed are not new and are to be found in the success literature. What is unusual is that they were implemented in this case in such unlikely circumstances.

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Section: Discussionsupporting

confidence: 56%

Section: Information Systems Failure and Successmentioning

confidence: 99%

The turnaround of the London Ambulance Service Computer-Aided Despatch system (LASCAD)

Fitzgerald

Russo

2005

European Journal of Information Systems

115

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“…References [14][15][16][17][18][19][20] evaluated some ERP models and their success and failure factors. Tan, etc.…”

Section: Technology Backgroundmentioning

confidence: 99%

“…[14] proposed a methodology with activity-based metric measurement models to evaluate the performance of the process flows, including activity, product information, resource, cost, cash, and profit, within manufacturing enterprises. Sarkis and Sundarraj [15] discovered that approximately two-thirds of ERP systems are said to be failure. Evgeniou [16] investigated that organizations are stuck on either suffering from lack of information visibility across enterprise or suffering from information flexibility.…”

Section: Technology Backgroundmentioning

confidence: 99%

Intelligent Laboratory Resource Supply Chain Conceptual Network Model with Process and Information Integration, Visibility and Flexibility

Hsu

Chao

2009

Algorithms and Architectures for Parallel Processing

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Abstract. This paper proposes a web-based laboratory resource supply chain conceptual model for an educational institution to increase the process and information integration, visibility and flexibility. The proposed model utilizes a reasoning engine with fuzzy, parallel fuzzy rules, and de-fuzzy processes to decide the optimal purchase ordering quantity and the best constant stocks in the laboratory. The fuzzy takes the crisp input data through the characteristic function and maps the input data into its corresponding membership degree. The fuzzy rules are processed with different degree of membership and all rules in the system are processed before triggering an action. The de-fuzzy takes each item's purchase ordering degree of membership through the singleton output membership function and generates corresponding crisp data. The model allows users keying in their required experimental materials via the Web Site, uses the database management system to integrate all related information, and applies the fuzzy reasoning engine to generate the final purchase order reports to support the executor making the optimal decisions.

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“…The business wanted to focus on meeting customer needs in a uniform fashion, but still allow flexibility to respond to changing needs, as the company could no longer afford to have ad hoc processing to accommodate the customer (Sarkis and Sundarraj, 2003). The goal of the technology structure was to be open and allow use of the Internet, as they wanted to change the business from a local response to a unified global effort in the marketplace.…”

Section: Texas Instrumentsmentioning

confidence: 99%

The impact of information technology on organizations : a study of enterprise resource planning system influences on job design and organizational culture

Clemmons¹

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, "The impact of information technology on organizations : a study of enterprise resource planning system influences on job design and organizational culture" (2005 The primary purpose of this research is to study the linkage between perceived job design characteristics and information system environment characteristics before and after the replacement of a legacy information system with a new type of information system (referred to as an Enterprise Resource Planning or ERP system). A public state University implementing an academic version of an ERP system was selected for the study. Three survey instruments were used to examine the perception of the information system, the job characteristics, and the organizational culture before and after the system implementation. The research participants included two large departments resulting in a sample of 130 workers. Research questions were analyzed using multivariate procedures including factor analysis, path analysis, stepwise regression, and matched pair analysis.Results indicated that the ERP system has introduced new elements into the working environment that has changed the perception of how the job design This research has demonstrated that system characteristics of ERP do contribute to the perception of change in an organization and do support organizational culture behaviors and job characteristics.

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Managing large-scale global enterprise resource planning systems: a case study at Texas Instruments

Cited by 54 publications

References 16 publications

The turnaround of the London Ambulance Service Computer-Aided Despatch system (LASCAD)

The turnaround of the London Ambulance Service Computer-Aided Despatch system (LASCAD)

Intelligent Laboratory Resource Supply Chain Conceptual Network Model with Process and Information Integration, Visibility and Flexibility

The impact of information technology on organizations : a study of enterprise resource planning system influences on job design and organizational culture

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