Managing Quality

Ribbins, Peter; Whale, Elizabeth

doi:10.1177/089202069100500208

Cited by 2 publications

(1 citation statement)

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“…Consequently, the evaluation paradigm adopted was taken from Easterby-Smith (1986) and Ribbins & Whale (1992). It is consistent with the key features and principles of the training and support given in the pilot stage of the management development programme being improvement orientated and adopting an action research strategy.…”

Section: The Research Paradigmmentioning

confidence: 99%

The Role of Collaborative Evaluation in Supporting Self‐managing Schools

O'Sullivan

1994

British Journal of In-Service Education

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The paper describes a case study of the collaborative involvement of a higher education college, an LEA and a group of schools in the evaluation of a middle management development programme. Models of evaluation practice are discussed and tested for 'fit' against the principles of the middle management development programme and a detailed account of the paradigm developed and adopted is given. Preliminary findings are outlined and parallels drawn between collaborative evaluation through action research and organisational development through creating a 'learning organisation' culture as a response to a rapidly changing education marketplace. The paper concludes that schools themselves must begin to take the lead in future in the collaborative partnership as they have the delegated funding and the greatest interest in understanding the full implications of self-managing organisations operating in an education marketplace.

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Section: The Research Paradigmmentioning

confidence: 99%

The Role of Collaborative Evaluation in Supporting Self‐managing Schools

O'Sullivan

1994

British Journal of In-Service Education

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Quality Management in Education

Taylor¹,

Hill²

1993

Quality Assurance in Education

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Examines the applicability of total quality management (TQM) to education and summarizes its underlying theory and principles. Discusses the relationship between quality assurance and total quality management with reference to ISO 9000. Aligns educational institutions with a service organization model and outlines the resultant implications for the development of a TQM initiative. These issues include the expansion of the internal supplier/customer concept, a greater focus on the marketplace, the identification of customers, the pursuit of continuous improvement and the strengthening of feedback linkages from the environment. Mentions potential problems with the adoption of such service sector models in the context of scholarship, individuality and the team ethos, and the commercial quality terminology of “zero defects” and “right first time” thinking. Concludes that educational institutions are likely to reap significant benefits from an appropriate implementation of TQM, provided that there is considerable planning, management commitment, culture change and a long‐term perspective which goes beyond the next AGM.

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Managing Quality

Cited by 2 publications

References 0 publications

The Role of Collaborative Evaluation in Supporting Self‐managing Schools

The Role of Collaborative Evaluation in Supporting Self‐managing Schools

Quality Management in Education

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