2020
DOI: 10.3384/diss.diva-164230
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Managing Quality in Cross-cultural Settings

Abstract: As companies become multinational with subsidiaries in different countries and global customers, they face challenges in managing quality related to cultural diversity. During the past decades, cross-cultural quality management research has emerged, aiming to understand the link between culture and quality management, and to provide support for quality management in different cultural contexts. This research field becomes increasingly important considering global industries of today. Nevertheless, the first st… Show more

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