Managing regional logistics in times of crisis: a COVID-19 case study

Durugbo, Christopher; Almahamid, Soud; Budalamah, Lulwa H.; Al-Jayyousi, Odeh; BendiMerad, Batoul

doi:10.1108/jhlscm-01-2021-0001

Cited by 10 publications

(14 citation statements)

References 85 publications

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“…The structure of PSSCM is one of the primary research directions, due to the complexity and multidimensionality of public services delivery processes. Researchers indicate that the structure of public service supply chains is cross-sectoral, and social needs and legal regulations trigger them (Durugbo et al 2022 ; Kebriyaii et al 2021 ; Polater and Demirdogen 2018 ; Lillrank et al 2011 ; Balcik et al 2010 ). Public agencies play crucial roles in these chains, acting as organisers, facilitators and supply network members (Quarshie and Leuschner 2020 ; Migiro and Ambe 2008 ).…”

Section: Research Resultsmentioning

confidence: 99%

“…The structural and organisational complexity of PSSCM makes coordination crucial for delivering public services and, therefore, is a popular research subject (Durugbo et al 2022 ; Okdinawati et al 2019 ; Nagurney et al 2016 ). Coordination harmonises mutual relations, eliminates problems of shortage or oversupply and maintains a proper flow of information.…”

Section: Research Resultsmentioning

confidence: 99%

“…The dynamic technological progress that has been visible in recent years has revealed new opportunities for public professionals to improve the processes of public service delivery (Durugbo et al 2022 ; Nelan et al 2018 ; Pettit et al 2016 ; Chen et al 2013 ; Gianakis and McCue 2012 ). Good-quality data allows for an efficient process and encourages relationship management, not firefighting (Falagara Sigala et al 2020 , p. 232).…”

Section: Research Resultsmentioning

confidence: 99%

“…This study also shows that the dynamically growing digitisation of public services constitutes a prospective research area that offers the potential for many quality improvements to public service delivery processes. For example, Durugbo et al ( 2022 ), Aben et al ( 2021 ) and Szymczak ( 2019 ) emphasised the research needs in this area. Moreover, the analysis of the relationship between research issues in PSSCM shows strong connections, pointing to the legitimacy of the holistic approach this paper adopted.…”

Section: Discussionmentioning

confidence: 99%

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Understanding public service supply chain management: a systematic literature review

Sienkiewicz-Małyjurek

Szymczak

2023

Manag Rev Q

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The complexity of delivering public services under dynamically changing operating conditions causes uncertainty in those processes. Economic and social crises, pandemics, natural and technological threats and local armed conflicts add more layers of complexity and force governments to seek ways to ensure the continuous supply of these services. Therefore, researchers indicate that a supply chain management approach could increase the efficiency and quality of public service implementation processes. However, the scattered research that exists on this topic occurs in limited areas of public governance. Therefore, this paper aims to understand the importance of supply chain management in public service delivery processes, develop the public service supply chain model, analyse the evolution of the research and identify research streams in this exploratory area. A systematic literature review based on the PRISMA methodology serves to achieve this purpose. The paper defines public service supply chain management as a synchronised process of co-creating value in public networks with its basis in relationship management, in which each actor can be both a supplier and an end-user. This paper also presents a bibliographic visualisation of research issues in public service supply chain management (PSSCM) and identifies eight major research streams in this area.

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Section: Research Resultsmentioning

confidence: 99%

Section: Research Resultsmentioning

confidence: 99%

Section: Research Resultsmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

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Understanding public service supply chain management: a systematic literature review

Sienkiewicz-Małyjurek

Szymczak

2023

Manag Rev Q

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“…Companies are, therefore, faced with supply chain restructuring and changes in distribution channels [12]. Durugbo et al [13] point out that shortening supply chains and the search for resources in the local environment will further impact port logistics.…”

Section: Introductionmentioning

confidence: 99%

Dynamic Changes in Port Logistics Caused by the COVID-19 Pandemic

Beškovnik

Zanne

Golnar

2022

JMSE

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This study addresses the highly topical issue of the impact of the COVID-19 pandemic on port logistics. The impacts are reflected in all three pillars of sustainable operations and development that port logistics should pursue. The economic impact is strong and is reflected in the extremely high transport prices, the accessibility of transport, the lengthening of the supply chain, and the reduced liquidity of companies. The social aspect is very important regarding working conditions and workers’ roles in ports and logistics service providers (LSPs). The dynamic changes caused by the COVID-19 pandemic also have an impact on the environmental aspect. As supply chains are vulnerable, more attention is paid to the components of time, price, and reliability than greener transportation. This study highlights changes in port logistics due to the COVID-19 pandemic in logistics companies in the northern Adriatic region and covers a specific gap in the understanding of the sustainable adaptations of LSPs in their operations within port logistics. The results enrich the scientific field regarding LSPs to work processes, the digitalization of business processes, and the organization of logistics chains. The results can be used to develop new sustainable business models for port logistics and port governance, as some researchers have already called for because port logistics too often pursue the economic goals of the fastest and cheapest logistics process. At the same time, social and environmental aspects are somewhat neglected. The changes are particularly pronounced in critical situations, such as those typical of the COVID-19 pandemic. The study was conducted as part of the project about green port development with external research funding.

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