Managing tourism knowledge: a review

Abstract

Purpose -This paper provides a contemporary review of the field of tourism and knowledge management.Approach -The review draws upon an extensive range of generic knowledge management literature as well as the rather less developed literature on tourism and knowledge management.Findings -The review finds that tourism has been slow to adopt a knowledge management approach, partly due to the context of the tourism sector. However, by taking a 'network gaze' the benefits of knowledge management for tourism are clear.The paper also found that policy for knowledge management can be of benefit to tourism.Practical implications -For destinations and tourism organisations, the review shows the importance of understanding the process of knowledge management for innovation and the importance of embedding within networks of communities of practice to benefit fully.Originality -This paper provides a contemporary review of the knowledge management literature and situates it within the tourism context.

Value co-creation and customer citizenship behavior

“…Sharing of tourists' knowledge with tourism and hospitality organizations is critical in the value co-creation process. Researchers agree that innovation depends on knowledge sharing within tourism networks (Cooper, 2006(Cooper, , 2018Hoarau & Kline, 2014). Tourism and hospitality organizations should provide the necessary processes and platforms for the guests to procure dynamic feedback.…”

Učenje na delovnem mestu v kontekstu visokošolskega praktičnega usposabljanja

“…Transfer znanja je po Erautu ( 2004) proces, ki se odvija, ko se posameznik uči uporabiti predhodno pridobljeno znanje, spretnosti, kompetence v novih situacijah. Cooper (2018) priznava, da so za transfer znanja (in širše za management znanja) razmere v turističnem sektorju manj ugodne v primerjavi z drugimi sektorji. Turistični sektor sicer razpolaga z raznolikimi viri znanja, ki se po Hjalagerju ( , v Cooper, 2018) delijo v štiri skupine:…”

“…• znanje, zakoreninjeno v organizacijah in raznih mrežah • kompetence in znanje v organizacijah v obliki prikritega znanja • znanje, značilno za destinacije • znanje, ustvarjeno z raziskovanjem, izvira z univerz, raziskovalnih inštitutov in iz svetovalnih podjetij Pretok znanja je v turizmu otežen zaradi specifičnosti sektorja (Cooper, 2018):…”

Tourism Entrepreneurs Awareness Level of Knowledge Management: A Literature Review

“…Thus, knowledge poses as a means of improving company's ability with strategic attribute. Knowledge management plays an important part in tourism, as well (Cooper, 2018), because keen competitiveness in the global economy underscores the importance of knowledge management as a basis of competition (Daud & Yusuf, 2008). However, tourism has been slow in adopting this approach, so it is important to practice knowledge management to facilitate the absorption of new knowledge, for knowledge acquisition and learning (Stamboulis & Skayannis, 2003;Pletsch & Zonnato, 2016).…”