Managing Transformation within Service Systems Networks: A System Viability Approach

Abstract

Information technologies and massively increased connectivity drive service-based organizations towards collaboration-driven innovation activities. From a systems theory viewpoint, a formal structure for observing these developments is service system networks; that is, networks of resource-integrating systems that co-create value through service exchange. Given their dynamic nature, service systems networks may need to reconfigure themselves, as systems join, leave or change their role in the network, thus potentially jeopardizing the network's viability. By following a design science research methodology, our research aims to address this challenge through a novel two-dimensional model that maps a service system's options ('roles') for positioning itself within a service systems network. Roles are defined as viability-inducing states, described in terms of three sets of attributes (role elements) that correspond to critical success factors of network viability: service innovation, collaboration and resilience. Hence, a move to a new role is acceptable if and only if network viability is satisfied.

Towards a Theory of Motivations and Roles in Business Ecosystems

“…Then, the study explored the stakeholders' interactions in a business ecosystem and the conflict management among stakeholders during a reconfiguration. On the other end, there is the chosen conceptual framework that analyzes the ecosystem roles (Bithas et al 2018). Starting from the ecosystem concept, we combine the fields of ecosystem management, as well as stakeholder management in ecosystem networks in order make a key contribution.…”

“…Actors interact continuously with each other and thus their relationships require certain management, in order to ensure the undistracted value co-creation process. One such conceptual framework is proposed by Bithas et al (2018).…”

“…Based on the basic roles, Bithas et al (2018) have proposed a model where roles are described in terms of three sets of attributes; service innovation, collaboration and resilience. The four broader roles are defined according to the axes of this model, which include resource capitalization and value co-creation intensity.…”

“…The four broader roles are defined according to the axes of this model, which include resource capitalization and value co-creation intensity. According to Bithas et al (2018), these four main roles include:…”

“…One framework that offers valuable insight into the operations of ecosystems is that by Bithas et al (2018). The contribution of this framework lies to the analysis of the roles that ecosystem participants might fill and their specific attributes.…”