Managing Your Library and its Quality

Balagué, Núria; Saarti, Jarmo

doi:10.1533/9781780632797

Cited by 5 publications

(4 citation statements)

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“…Referring to the previous literatures, the developed questionnaire with consisting of eight conceptualize constructs were established (Taylor and Wilson, 1990;Balague and Saarti, 2008;Tripathi, 2009). They are: (1) Customer Focus -it is conceptualized by commitment to satisfy customers, integration of customer satisfaction, knowledge of customer needs and expectations, usage of customer feedback, monitoring customer satisfaction, responsiveness to customer complaints, and the interaction with customers; (2) Leadership -it is conceptualized by understanding the needs, clear vision, target setting, convincing and eliminating curiousness; (3) Staff Involvement -it is conceptualized by staff involvement, continuous training empowerment, sharing, and conducive environment; (4) Process Approach -the organization output that is made up of a series of interacting processes; it involves a set of activities that use resources (people, machines, etc.)…”

Section: Methodsmentioning

confidence: 99%

“…To evaluate the conformance and performance of an organization in applying the quality assurance, an external assessor will examine the company's quality assurance system to make sure it complies with ISO 9000. Balague and Saarti (2008) also suggested that ISO 9001 is one of the possible ways to manage quality in an organization, which is emphasizing the continuing improvement of services, or a process oriented. Other studies had suggested the same approach.…”

Section: Quality Assurance In Librarymentioning

confidence: 99%

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The Library’s Quality Management System and Quality Assurance in Higher Education: A Lesson from Southeast Emerging Educational Hub

Taib¹,

Warokka²,

Hilman³

2012

CIBIMA

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As one of the national vision 2020's implementation programs, the establishment of a national Quality Assurance system focusing on the quality of the programs offered in terms of the general criteria of the structure and process of higher education is timely. In relating to the program, this paper aims to explore the efforts and other issues associated with the development and implementation of quality assurance in higher education due to its role as a service organization, which is required to enhance their quality of services. One of the important pillars determining the quality of higher-education service delivery is the library's quality management system. By using 46 public universities' libraries as the main sample, this study tested three hypotheses that are related to the nature of quality management practices by individual construct, as well as by aggregation value, and to what extent the difference to the numbers of staff and the type of organization will influence the quality management practices. We employed mean value and oneway analysis ANOVA as the research method to solve the questions. The validity of the constructs is measured using factor analysis, and its reliability is measured by Cronbach's alpha. Our study results revealed that the study sample perceived those constructs were important to maintain service quality to its customer. The study also informs that the number of staff and the type of organization do not influence at all on the library's quality management system. In other words, the awareness and spirit to play an important role in achieving excellent service to its customer is the main platform over the number of staff and the type of organization.

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Section: Methodsmentioning

confidence: 99%

Section: Quality Assurance In Librarymentioning

confidence: 99%

The Library’s Quality Management System and Quality Assurance in Higher Education: A Lesson from Southeast Emerging Educational Hub

Taib¹,

Warokka²,

Hilman³

2012

CIBIMA

View full text Add to dashboard Cite

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“…The most commonly used worldwide are those based on a series of international standards ISO 9000 [17]. Therefore lead in the course lectures Quality management in library and information work is devoted to this particular system.Are also presented two other systems for quality management application in libraries-Balanced Scorecard (BSPE) and selforganizations under the criteria of the European Foundation for Quality Management (EFQM).…”

Section: The Training On Quality Management In Library and Informatiomentioning

confidence: 99%

Academic Education in Library and Information Management in Bulgaria

Krasteva¹,

Trencheva²,

Eftimova³

et al. 2014

JSS

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The purpose of this publication is to present the contemporary aspects of training educational and qualification degree "Bachelor" of Specialty "Library and Information Management" of the Library Management Department at the State University of Library Studies and Information Technologies (SULSIT) in Sofia, Bulgaria.In view of specificity and completeness of the presented information in this publication there is a limit, which refers to the training only in educational and qualification degree "Bachelor". The following methods are used: a study of the curriculums of many universities worldwide teaching in this or a related specialty; comparative analysis; synthesis of the obtained information. Accent is put on the disciplines Intellectual Property, Standardization in Library Activities, Quality Management in Library and Information Activities, Library Psychology and Bibliotherapy. The research draws attention to some aspects insufficiently covered in the curriculum of the programs preparing future highly knowledgeable, trained library and information managers, and offers some solutions, based on our experience in the State University of Library Studies and Information Technologies, to the attention of the LIS academic and professional community.

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“…pdf) en 2011, documento que explica la aplicación de normas y directrices para evaluar y mejorar los servicios de las bibliotecas públicas en Australia 2 (Quinn y McCallum, 2011). Estos diversos sistemas de gestión de calidad son indispensables para la recopilación de información de las necesidades de los diferentes tipos de usuarios, de los procesos y productos de la biblioteca; además, sirven para comprobar si éstos están cumpliendo con satisfacer dichas necesidades (Balagué y Saarti, 2011).…”

Section: Introducción Y Objetivosunclassified

Situación actual de las bibliotecas públicas municipales de Lima (Perú). Un análisis basado en aplicación de estándares de calidad

Quispe-Farfán

2020

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Este artículo analiza las bibliotecas públicas municipales de Lima con base en la aplicación de estándares de calidad elaborados por la Biblioteca Nacional del Perú (BNP) para tener una visión global de la situación actual de estas instituciones. Se exponen datos obtenidos del Registro Nacional de Municipalidades (RENAMU) del Instituto Nacional de Estadística e Informática (INEI), entre 2013 y 2018, de las principales características como cobertura, área, equipos tecnológicos, colección, servicios, usuarios y personal, los cuales son usados para la aplicación de los estándares. De los resultados se concluye que la cobertura es amplia en la ciudad de Lima, pero se demuestra un déficit en colecciones, servicios, sucursales, equipos tecnológicos, personal y cada vez se atiende a un número reducido de usuarios.

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Managing Your Library and its Quality

Cited by 5 publications

References 0 publications

The Library’s Quality Management System and Quality Assurance in Higher Education: A Lesson from Southeast Emerging Educational Hub

The Library’s Quality Management System and Quality Assurance in Higher Education: A Lesson from Southeast Emerging Educational Hub

Academic Education in Library and Information Management in Bulgaria

Situación actual de las bibliotecas públicas municipales de Lima (Perú). Un análisis basado en aplicación de estándares de calidad

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