Manajemen Retensi dalam Upaya Mempertahankan Karyawan melalui Dorongan Kepuasan dan Komitmen

Sulistyan, Riza Bahtiar; Ermawati, Emmy; Ariyono, Kurniawan Yunus

doi:10.30741/wiga.v9i2.464

Cited by 9 publications

(9 citation statements)

References 13 publications

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“…Later training will also have a positive impact on organizational development. This is in accordance with the development of social exchange theory in several studies on training in an organization (de Grip, Fouarge, Montizaan, & Schreurs, 2020;Sok, Blomme, Ruiter, Tromp, & Lub, 2018;Sulistyan, Ermawati, & Ariyono, 2019;Sulistyan, Ermawati, Hidayat, et al, 2019;Sulistyan, Setyobakti, & Darmawan, 2019). Social exchange theory in this case was developed in elearning training activities for lecturers in the presence of the Covid-19 pandemic.…”

Section: Introductionsupporting

confidence: 79%

Lecturer E-learning Training: The Role of Social Exchange Theory

Sulistyan¹

2020

eps

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The existence of the Covid-19 pandemic is able to change the organizational system that is already running normally. These changes have a profound impact on the human resources of the organization for security reasons. Not all organizations are ready to accept these changes, so there needs to be a special system that is used to keep the organization running normally. With reference to the development of social exchange theory, that training can improve the abilities of employees and the positive results will return to the organization. In this case there is a social exchange between the organization and its human resources. The impact of covid-19 is also felt at the tertiary level in Indonesia. The method used is the preparation, implementation, and evaluation stages. The participants of this training are all lecturers of STIE Widya Gama Lumajang, East Java. The training results show that there is an increase in ability before and after training. Organizations are not worried about changes in the method of the online learning system that has been established.

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Section: Introductionsupporting

confidence: 79%

Lecturer E-learning Training: The Role of Social Exchange Theory

Sulistyan¹

2020

eps

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“…The analytical tool used is the classical assumption test, multiple linear regression test. The concept of how to maintain good relations with customers and provide good service quality uses a social exchange theory approach (Blau, 1964;Sulistyan, 2020;Sulistyan, Ermawati, & Ariyono, 2019).…”

Section: Methodsmentioning

confidence: 99%

Customer Relationship Management and Service Quality in Assessing Customer Loyalty

Hidayati

Hudzafidah

Augustina

et al. 2021

ijebd

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Purpose: The purpose of this study is to analyze and increase customer loyalty through customer relationship management and good service quality. Design/methodology/approach: This study uses a quantitative descriptive method, with a sampling technique in the form of purposive sampling. Analysis using multiple linear regression. Findings: The results showed that customer relationship management is able to provide an important role in increasing customer loyalty. Providing good service quality is also able to increase customer loyalty. Research limitations/implications: This research has implications for the problems that exist in UD. Batik Manggur Probolinggo in overcoming customer loyalty problems. Practical implications: For investors or interested parties in overcoming customer loyalty, customer relationship management practices and service quality need to be maintained properly. Originality/value: This paper is original Paper type: Research paper

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“…In fact, a deep understanding of religion and the socio-cultural life of the community is very important in understanding the plurality that is a reality in people's lives including religious tourism. Religious tourism is one of the phenomena that is currently starting to become popular in the community, this is evidenced by the many activities or activities associated with religious tourism, including preaching activities (Sulistyan, Ariyono, & Taufiq, 2018). Tourism has become the third largest contributor to foreign exchange after palm oil and coal.…”

Section: Religious Tourism Development In Makbaroh Ki Gede Madun Jaya Guwa 85mentioning

confidence: 99%

Religious Tourism Development in Makbaroh Ki Gede Madun Jaya Guwa

Abdurrokhim¹

2020

devotion

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Religious tourism in Makbaroh Ki Gede Madun Jaya tends to be of little interest, even though there are many during kliwon Friday nights. However, it tends to decline on weekdays and needs development. The purpose of this observation or research is to find out the existing problems and find efforts to overcome the existing problems. The method used in this research is descriptive qualitative with data collection techniques in the form of interviews, observation, and documentation. Interviews were conducted with Kuncen Makbaroh, and visitors or pilgrims. The results found from this study are the findings of joint efforts between the village government and the community in developing religious tourism. Based on the results of the above research, the authors conclude: 1) there is togetherness between the government and the community to jointly develop religious tourism as local wisdom in the village of Guwa Kidul, 2) To commemorate Ki Madun Jaya's services in the early spread and develop Islamic teachings in Guwa village South.

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Manajemen Retensi dalam Upaya Mempertahankan Karyawan melalui Dorongan Kepuasan dan Komitmen

Cited by 9 publications

References 13 publications

Lecturer E-learning Training: The Role of Social Exchange Theory

Lecturer E-learning Training: The Role of Social Exchange Theory

Customer Relationship Management and Service Quality in Assessing Customer Loyalty

Religious Tourism Development in Makbaroh Ki Gede Madun Jaya Guwa

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