A b s t r a c tThe provision of community e-gateways (community-based facilities providing public access to computers and the Internet) has been seen as a way to address the 'digital divide', particularly for people from deprived neighbourhoods. In the UK, policy and practitioner literature has stressed that for these centres to be successful they need to have strong social connections and be able to provide opportunities for interactive learning and content creation. Through a detailed analysis of one community e-gateway, which formed part of a wider study of public access provision, this article analyses the strengths and weaknesses of this advice drawing on broader sociological literature relating to social networks, network mapping and communities of practice. It concludes that greater attention needs to be paid to the signi cance of weak ties, two-way boundary spanning and the resource requirements of social networks for the policy objectives to be fully achieved.
K e y w o r d se-gateway, community, networks, learning, public accessThe concept of the 'digital divide' -a gap between those sections of the population with access to computers and the Internet and those without -has been reported and articulated most clearly by the National Telecommunications and Information Administration (NTIA) of the US Department of Commerce. A series of reports, collectively entitled Falling Through the Net, have documented the changing pattern of Internet use. Notwithstanding increased use by all sections of the population, use still varies signi cantly by income, education, occupation, age and ethnicity. The division between the Internet use by men and women is the only one that seems likely to close in the short term. While the reports themselves do not articulate explicit policy measures to address the divide, they do make a clear case for policy intervention. For example, the summary of the most recent report