Mapping knowledge management and organizational learning in support of organizational memory

Abstract

The normative literature within the field of Knowledge Management has concentrated on techniques and methodologies for allowing knowledge to be codified and made available to individuals and groups within organizations. The literature on Organizational Learning however, has tended to focus on aspects of knowledge that are pertinent at the macro-organizational level (i.e. the overall business). The authors attempt in this paper to address a relative void in the literature, aiming to demonstrate the inter-locking factors within an enterprise information system that relate knowledge management and organizational learning, via a model that highlights key factors within such an inter-relationship. This is achieved by extrapolating data from a manufacturing organization using a case study, with these data then modeled using a cognitive mapping technique (Fuzzy Cognitive

An alternative IT investment framework based on university learning model in asset management

“…Since the decision making activities for the IT investment relates to many factors (costs, benefits, and risks) from the human and organisation's perspective, some researches have opted to focus on the knowledge components and the learning issues of the human expert in the IT investment decision (Irani et al, 2009). The fuzzy expert system based knowledge mapping have been developed and proposed as an inductive learning guideline in the IT investment for the human expert within the organisation.…”

Gestão do conhecimento: uma análise baseada em fatores contextuais da organização

“…O processo de aquisição ainda está relacionado com o estímulo organizacional em torno da aprendizagem dos indivíduos que torne a firma apta em integrar, construir e reconfigurar suas competências internas, a fim de responder às mudanças ambientais (Teece, 2007;Cohen & Levinthal, 1990), promovido por meio do desenvolvimento de uma cultura voltada à aprendizagem (Skerlavaj et al, 2007;Irani et al, 2009).…”

“…Esse fator associa-se à aquisição, pois a cultura de aprendizagem é baseada no estímulo à experimentação, favorecendo a criação de novos conhecimentos (Skerlavaj et al, 2007;Gold et al, 2001); à distribuição, pois a cultura de aprendizagem é voltada à disseminação do conhecimento em grupos (Rowley, 2001); ao armazenamento, uma vez que os grupos de trabalho retêm um conhecimento tácito; e à utilização, por meio da fomentação do processo de tentativa e erro (Irani et al, 2009). …”

Knowledge Management: an Analysis From the Organizational Development

“…Tacit knowledge is retained by culture, in relation to behavior, beliefs and way of doing the things, and also through the organizational structure with respect to the degree of formalization, allocation and hierarchy (Irani et al, 2009;Liao et al, 2011;Pandey and Duta, 2013) The organizational structure can be considered a key organizational feature for the KM process, because it is responsible for enabling the flow of knowledge between individuals and organizational departments, and also to create mechanisms for the integration of individuals (Chen et al,2010).…”

“…The culture of knowledge, a term used by authors such as Irani et al (2009), Skerlavaj et al, 2007Terziovski et al, 2003, is focused on cooperation and knowledge exchange between individuals.…”