Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach

Collado, Arturo Molina; Gómez‐Rico, Mar; Σιγάλα, Μαριάννα; Molina, María Victoria; Aranda, Evangelina; Martín, María Yolanda Salinero

doi:10.1007/s40558-022-00227-8

Cited by 37 publications

(22 citation statements)

References 108 publications

(145 reference statements)

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“…In a way, this finding is interesting, as one would expect that relevant scientific journals would also be those whose focus is on information or digital technologies. However, this is not the case, and digitalization in the tourism industry is still the domain of thematic tourism magazines Molina-Collado et al (2022). However, we can assume that this state will not be permanent.…”

Section: Discussionmentioning

confidence: 99%

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Digital transformation in tourism: bibliometric literature review based on machine learning approach

Madzík

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et al. 2023

EJIM

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PurposeThis bibliometric study provides an overview of research related to digital transformation (DT) in the tourism industry from 2013 to 2022. The goals of the research are as follows: (1) to identify the development of academic papers related to DT in the tourism industry, (2) to analyze dominant research topics and the development of research interest and research impact over time and (3) to analyze the change in research topics during the pandemic.Design/methodology/approachIn this study, the authors processed 3,683 papers retrieved from the Web of Science and Scopus. The authors performed different types of bibliometric analyses to identify the development of papers related to DT in the tourism industry. To reveal latent topics, the authors implemented topic modeling based on latent Dirichlet allocation with Gibbs sampling.FindingsThe authors identified eight topics related to DT in the tourism industry: City and urban planning, Social media, Data analytics, Sustainable and economic development, Technology-based experience and interaction, Cultural heritage, Digital destination marketing and Smart tourism management. The authors also identified seven topics related to DT in the tourism industry during the Covid-19 pandemic; the largest ones are smart analytics, marketing strategies and sustainability.Originality/valueTo identify research topics and their development over time, the authors applied a novel methodological approach – a smart literature review. This machine learning approach is able to analyze a huge amount of documents. At the same time, it can also identify topics that would remain unrevealed by a standard bibliometric analysis.

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Section: Discussionmentioning

confidence: 99%

“…One of the largest and newest bibliometrics reviews related to tourism in connection with DT is a study by Molina-Collado et al. (2022).…”

Section: Literature Reviewmentioning

confidence: 99%

Digital transformation in tourism: bibliometric literature review based on machine learning approach

Madzík

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et al. 2023

EJIM

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“…Por exemplo, nos últimos cinco anos (2017-2021), foram publicadas 6.576 pesquisas sobre comunicação e turismo na base de dados da WoS. A questão do uso das Tecnologias da Informação e Comunicação, em particular da Internet, no turismo tem merecido principal atenção dos pesquisadores (Molina-collado et al, 2022;Labrada et al, 2022).…”

Section: Comunicação E Turismounclassified

Meios de Comunicação e Imagem dos Destinos Turísticos - Uma Revisão de Literatura

Jacinto

2023

RILP

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O crescimento do turismo a nível global oferece oportunidades e desafios aos destinos turísticos. Na atualidade, um dos grandes desafios dos destinos turísticos consiste em atrair e reter turistas. Neste sentido, é vital que estes adotem estratégias eficazes de comunicação, pois a informação transmitida através dos diferentes canais ou meios de comunicação é a fonte que alimenta a imagem de um destino na mente de um turista, contribuindo para sua atratividade e competitividade. Sendo assim, o objetivo deste artigo de revisão é averiguar como a literatura aborda a relação entre os meios de comunicação e a imagem dos destinos turísticos da Comunidade dos Países de Língua Portuguesa (CPLP). Para tal, foi usada a pesquisa bibliográfica nas bases de dados da Scopus e Web of Science. A pesquisa efetuada permitiu concluir que, no âmbito da imagem dos destinos turísticos na CPLP, são abordadas diversas temáticas, no entanto, existe escassez de literatura sobre a relação entre os meios de comunicação e a imagem dos destinos turísticos. Espera-se que pesquisas futuras abordem este assunto com maior horizonte temporal e em diferentes bases de dados.

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“…For mastering this (not only in tourism), one needs to look at resilience and at the big picture. However, most cited papers and most discussed topics in e-tourism research are ones on marketing and management related issues such as customer satisfaction, business performance or self-service technology (Molina-Collado et al 2022 ). 29 It seems that research is talking about “micro” issues while losing the big picture.…”

Section: E-tourism and Digital Humanismmentioning

confidence: 99%

A digital humanism view on e-tourism

Werthner

2022

Inf Technol Tourism

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Informatics, its artefacts and methods, change our society and world, from the individual personal level up to the current geo-political powerplay. Today, Information Technology (IT) serves as the operating system of our society. From an ontological point of view Informatics influences also how we perceive the world and how we think about it. This change has happened during the short span of last half century. At the same time, despite of this enormous success, this development has serious shortcomings. I discuss some of them, and describe a positive “answer”: Digital Humanism. I will use this human centered approach to IT to critically review developments in e-tourism; and, one of the main lessons is: do not get lost in small things, have a look at the big picture, also aim for a better future and society. Two disclaimers: (a) This contribution is an opinion piece, not a scientific paper in the strict sense. I hope it provokes a lively, and probably also controversial discussion; and, (b) Some arguments regarding Digital Humanism are already partly expressed in other publications such as (Werthner, Electron Mark 32:145–151, 2022a) and (Werthner et al. Hoepken (eds) Handbook of e-tourism, Springer, Berlin, 2022b).

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Mapping tourism and hospitality research on information and communication technology: a bibliometric and scientific approach

Cited by 37 publications

References 108 publications

Digital transformation in tourism: bibliometric literature review based on machine learning approach

Digital transformation in tourism: bibliometric literature review based on machine learning approach

Meios de Comunicação e Imagem dos Destinos Turísticos - Uma Revisão de Literatura

A digital humanism view on e-tourism

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