“…Consumer demand for a network operator's services depends on its quality of service, and its quality of service depends on consumer demand due to congestion externalities. 10 Most demand models for mobile services do not model the simultaneous determination of demand and quality of service (including Bourreau, Sun and Verboven (2021), Cullen, Schutz and Shcherbakov (2020), Fan and Yang (2020), Nevo, Turner and Williams (2016), Sinkinson (2020), Sun (2015)). Only El Azouzi, Altman and Wynter (2003) and Lhost, Pinto and Sibley (2015) model the simultaneous determination of service quality and choice of service provider using queuing theory like we do.…”