Mass Customized Knowledge Management: A Project for Adequate and Dynamic Knowledge Transfer for Small and Medium Enterprises

Becker, Michael; Klingner, Stephan; Friedrich, Julia; Kramer, Frederik; Schneider, Martin; Fähnrich, Klaus-Peter

doi:10.1007/978-3-319-58750-9_5

Cited by 1 publication

(6 citation statements)

References 3 publications

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“…These factors are derived from related literature on KM in SMEs. This section is aimed to summarize the CSFs of KM Adoption that will be categorized into 4 categories, which are organizational factors, strategic factors, resource factors, and people factors as stated in [11], [12], [13] Organization structure and flexibility [11], [12], [13] Organization culture towards KM adoption [11], [12], [13] Best practices and benchmarking towards another organization for KM adoption [11], [12], [13], [14] Table 2. CSF of KM -Strategic Factors CSF Source(s) Planning strategic of KM adoption [11], [13], [15], [16], [14] General definition of knowledge within organization [11], [13], [15], [16] Change management strategic after KM adoption [11], [16], [13] Table 3.…”

Section: Literature Reviewmentioning

confidence: 99%

“…This section is aimed to summarize the CSFs of KM Adoption that will be categorized into 4 categories, which are organizational factors, strategic factors, resource factors, and people factors as stated in [11], [12], [13] Organization structure and flexibility [11], [12], [13] Organization culture towards KM adoption [11], [12], [13] Best practices and benchmarking towards another organization for KM adoption [11], [12], [13], [14] Table 2. CSF of KM -Strategic Factors CSF Source(s) Planning strategic of KM adoption [11], [13], [15], [16], [14] General definition of knowledge within organization [11], [13], [15], [16] Change management strategic after KM adoption [11], [16], [13] Table 3. CSF of KM -Resource Factors CSF Source(s) Cost Factors to do KM adoption [11], [13], [15] The availability of human resources -Teams that will implement the process of KM Adoption [11], [13], [14], [15] The availability of infrastructure resources that will be needed for KM Adoption [11], [13] The quality of the knowledge [11], [13], [14] Table 4.…”

Section: Literature Reviewmentioning

confidence: 99%

“…CSF of KM -Strategic Factors CSF Source(s) Planning strategic of KM adoption [11], [13], [15], [16], [14] General definition of knowledge within organization [11], [13], [15], [16] Change management strategic after KM adoption [11], [16], [13] Table 3. CSF of KM -Resource Factors CSF Source(s) Cost Factors to do KM adoption [11], [13], [15] The availability of human resources -Teams that will implement the process of KM Adoption [11], [13], [14], [15] The availability of infrastructure resources that will be needed for KM Adoption [11], [13] The quality of the knowledge [11], [13], [14] Table 4. CSF of KM -People Factors CSF Source(s) Communication within and across area in the organization [11], [12], [13], [14] Team works within and across area in the organization [11], [12], [13] Resistance towards change (KM Adoption in organization) [11], [12], [13], [14]…”

Section: Literature Reviewmentioning

confidence: 99%

“…From data extraction and synthesizing the literatures, this study classifies the KM / KMS adoption approach in SME into 32 domains / category. Training (face-to-face or at a distance) [13], [14], [17], [18], [19], [20], [21], [22], [23], [24], [25] 11…”

Section: Km Adoption Approach In Smementioning

confidence: 99%

“…We already grouped the critical success factors for implementing KM or KMS in SME based on the data extraction as in Table 10. [13], [14], [17] [18], [19], [20], [21], [22], [23], [24], [25] 10 Organization structure and flexibility [13], [17], [19], [21], [24], [25], [29], [30], 16 Factor CSF Author Qty [31], [32], [33], [34], [36], [38], [39], [43] Organization culture towards KM adoption [13], [21], [22], [24], [25], [28], [29], [31], [32], [33], [34], [36], [37], [41], [43], [44] 16 Best practices and benchmarking towards another organization for KM adoption [22], [24], [25], [29], …”

Section: Critical Success Factorsmentioning

confidence: 99%

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Knowledge Management System Adoption Approach and the Critical Success Factors in Small Medium Enterprise: A Systematic Literature Review

Agnes,

Ajie Tri Hutama,

Dana Indra Sensuse

et al. 2023

J. RESTI (Rekayasa Sist. Teknol. Inf.)

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Knowledge is a substantial factor in an organization; therefore, the successful implementation of Knowledge Management (KM) or Knowledge Management System (KMS) is important for many organizations. This applies both for large companies and for companies categorized as Small Medium Enterprise (SME). How each company finds a solution to deal with KM problems, how to adopt KMS in its company structure, and what critical success factors (CSF) must be highlighted to implement those KMS often vary depending on the size of the organization. Regarding this issue, this study aims to find out how the adoption approach and CSF are used in the implementation of KM / KMS in SME. However, this study can also improve the state-of-the-art for KM / KMS implementation in SME and the important CSF in implementing it. In this review of the literature, a systematic review was performed with the steps as follows: (1) structure the research question, (2) define inclusion-exclusion criteria, (3) evaluation of paper quality, and (4) data extraction. The study found that in the last 5 years from the time when this research is conducted, TABLE 1 which is from 2016 to 2021, SME has been using many methods like training, meeting, sharing session, repository, and research as part of their KM / KMS adoption approach. We found also in the last 5 years that the CSF for implementing KM / KMS in SME is as follows: organization structure and flexibility, organization culture towards KM adoption, the quality of the knowledge, and communication within and across areas in the organization. communication within and across areas of the organization, and the team works within and across areas of the organization. SMEs can use this research as a guide to implement KM / KMS in their organization.

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