“…It has been widely established that, while identification of familiar faces from CCTV footage is highly reliable and accurate (Burton, 2013; Burton, Wilson, Cowan & Bruce, 1999), the task of identifying or even matching unfamiliar faces is characterised by a high rate of error (Bruce et al, 1999; Bruce, Henderson, Newman & Burton, 2001; Burton et al, 1999). Indeed, Burton et al (1999) demonstrated that the recognition of familiar faces, even from poor‐quality CCTV, is fast and effortless.…”