“…Strategic marketing actions can be divided into two streams of tactics. One stream is categorized as the traditional 4P elements, including product features (Ballou and Pipkin, 1980; Lane, 1980), customer cost control (Chandler and Hanks, 1994), geographic convenience (Hauser and Shugan, 1983; Kotler, 1965), and communications (Gupta and Krishnan, 1967; Fornell et al , 1984); while another one is featured as differentiation (Chandler and Hanks, 1994; Pelham and Wilson, 1996), including service superiority (Dutta and King, 1980; Hauser and Shugan, 1983), appropriate organizational support such as staffing (Shakun, 1968), customer relationship management (Payne and Frow, 2005), and vertical integration tools, e.g. e‐commerce (McGuire and Staelin, 1983).…”