Maximising your team potential

Abstract

: This article explores the role RVNs can play in all veterinary consultations within the practice and highlights the benefits to staff, clients and patients alike. It will explain how to make the changes and discuss the advantages and disadvantages of implementing such a system. The benefits to individuals will be considered, as well as the effects on the practice as a whole. A significant advantage is that new services or products can be promoted by the nurses, thus reinforcing the bond with the practice and recommendations by word of mouth from bonded clients are invaluable in promoting and maintaining a healthy client base.

Owner and veterinary surgeon perspectives on the roles of veterinary nurses and receptionists in relation to small animal preventive healthcare consultations in the United Kingdom

“…Those benefits were exemplified in the current study. However, challenges were evident too, some of which have been discussed in the veterinary nursing literature 7 36 37 . In particular, the ability of practices to ensure suitable veterinary nurses are available when needed, given that uptake for their services can poor, may represent a considerable logistical problem.…”