“…Work is an emotional experience, and the expression of emotions as well as creation of feelings are expected parts of many service employees' work roles (Hochschild, 1983;Pugh, 2001). As a consequence, when a job helps employees attain terminal values, or engage in activities doing good for others, positive emotions will be experienced (Totterdell et al, 2011;Disabato et al, 2017;Park et al, 2020). Following "primitive emotional contagion" (Hatfield et al, 1993), employees' positive emotions can go beyond the individual level to influence one's group interactions, such as group cooperation (Barsade, 2002;Barsade et al, 2018) and team creativity (Tang and Shu, 2011).…”