Measurement for evaluating the learnability and resilience of methods of cognitive work

Hoffman, Robert R.; Amin, Raid; McDermott, Patricia L.

doi:10.1080/14639220903386757

Cited by 11 publications

(9 citation statements)

References 24 publications

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“…These studies typically construct the object of resilience based on Hollnagel's definitions that emphasise resilience as the ability to adapt or absorb disturbance, disruptions and change [39,42,52,53,60,61,70,71]. Such disturbance is thus central in many writings.…”

Section: Emphasising the Disturbance Or Stressmentioning

confidence: 99%

“…Hoffman et al [61] add to the studies of cognitive work with a focus on the way of working with a piece of technological kit as the target of resilience studies.…”

Section: Sharp-end Staff -Activities or Skillsmentioning

confidence: 99%

“…More specifically, the definitions used include resilience as 'the ability to adapt to or absorb disturbing conditions' (e.g. [15,35,43,[60][61][62]); resilience as 'the ability to keep the system within its functional limits' (e.g. [44,63]); and resilience as the four corner-stones defined by Hollnagel (e.g.…”

Section: The Resilience Object: What Is Resiliencementioning

confidence: 99%

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On the rationale of resilience in the domain of safety: A literature review

Bergström

Winsen

Henriqson

2015

Reliability Engineering & System Safety

217

124

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Resilience is becoming a prevalent agenda in safety research and organisational practice. In this study we examine how the peer-reviewed safety science literature (a) formulates the rationale behind the study of resilience; (b) constructs resilience as a scientific object; and (c) constructs and locates the resilient subject. The results suggest that resilience engineering scholars typically motivate the need for their studies by referring to the inherent complexities of modern sociotechnical systems; complexities that make these systems inherently risky. The object of resilience then becomes the capacity to adapt to such emerging risks in order to guarantee the success of the inherently risky system. In the material reviewed, the subject of resilience is typically the individual, either at the sharp end or at higher managerial levels. The individual is called-upon to adapt in the face of risk to secure the continuous performance of the system. Based on the results from how resilience has been introduced in safety sciences we raise three ethical questions for the field to address: (1) should resilience be seen as people thriving despite of, or because of, risk?; (2) should resilience theory form a basis for moral judgement?; and finally (3) how much should resilience be approached as a trait of the individual?

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Section: Emphasising the Disturbance Or Stressmentioning

confidence: 99%

“…Hoffman et al [61] add to the studies of cognitive work with a focus on the way of working with a piece of technological kit as the target of resilience studies.…”

Section: Sharp-end Staff -Activities or Skillsmentioning

confidence: 99%

See 1 more Smart Citation

On the rationale of resilience in the domain of safety: A literature review

Bergström

Winsen

Henriqson

2015

Reliability Engineering & System Safety

217

124

View full text Add to dashboard Cite

show abstract

“…For this purpose, an experiment should be conducted where human subjects perform different tasks. A possible method that can be used for analysis of the task is presented in [9]. Here, a statistic called i-bar is introduced in order to obtain the learnability of a task.…”

Section: Discussionmentioning

confidence: 99%

An agent model for analysis of human performance quality

Klein

Lambalgen

Treur

2013

Web Intelligence and Agent Systems: An International Journal

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A human's performance in a complex task is highly dependent on the demands of the task, in the sense that highly demanding situations will often cause a degradation of performance. To maintain performance quality usually extra effort has to be contributed. However, the resources for such extra effort available to the human are limited. In this paper an agent model is proposed in which different types of relations between effort, task demands and performance quality can be used to analyse the human's performance quality. It is illustrated how a support agent incorporating this model can support a human based on different performance criteria. The agent model thus allows to build agent applications that provide optimal support depending on a specific situation and goal of the task.

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“…Are the humans and machines engaged in a genuine interdependence relationship in which they can make their intent and goals observable? (see Hoffman, Hancock, & Bradshaw, 2010; Hoffman, Marx, Amin, & McDermott, 2010; Klein, Woods, Bradshaw, Hoffman, & Feltovich, 2004). These latter, important dimensions of effectivity are completely missed by the limited and sterile HEAT methods, which are frequently employed as exclusive representations of work system activity.…”

Section: Measures For Macrocognitive Work Systemsmentioning

confidence: 98%