Measuring campus portal effectiveness and the contributing factors

Masrek, Mohamad Noorman

doi:10.1108/10650740710835760

Cited by 39 publications

(20 citation statements)

References 35 publications

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“…A positive attitude is more likely to lead to the feeling of satisfaction with the system. Empirical studies have provided consistent support to a positive, significant relationship between attitude and user satisfaction (e.g., Bin Masrek, 2007;Igbaria & Nachman, 1990;Rivard & Huff, 1988). Accordingly, we hypothesize that:…”

Section: Mandatory Usementioning

confidence: 85%

A Model for Mandatory Use of Software Technologies: An Integrative Approach by Applying Multiple Levels of Abstraction of Informing Science

Koh¹,

Prybutok

Ryan

et al. 2010

InformingSciJ

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Taking the informing science perspective that construes systems at three levels of abstraction, we integrated findings from prior studies into a model for system use in mandatory environments. Data collected from 333 municipal government employees using mandatory systems were used to test the model. We found that captive users' attitudes toward system use plays a pivotal role while intention to use, the central construct in the Technology Acceptance Model (TAM), loses much of its explanatory power in mandatory settings. Both attitude and intention are not good predictors of use. Data analysis also supported our hypotheses about information quality, a system characteristic important to the first-level informing instance, and net benefits from system use, which are the main objectives of informing at the second level of abstraction. We discuss the implications of our findings for system design, the fundamental activity at the third level of abstraction.Keywords: Mandatory software, user attitude, user satisfaction, information quality, system success, intention to use butok has authored over 100 journal articles, several book chapters, and more than 70 conference presentations in information systems measurement, quality control, risk assessment, and applied statistics.

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Section: Mandatory Usementioning

confidence: 85%

A Model for Mandatory Use of Software Technologies: An Integrative Approach by Applying Multiple Levels of Abstraction of Informing Science

Koh¹,

Prybutok

Ryan

et al. 2010

InformingSciJ

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“…Many researchers have used these two variables when assessing the effectiveness of an information system (e.g. (Masrek, 2007;Masrek et al, 2010;Samadi and Masrek, 2015). Given that MB systems is also an information system, these two variables are also appropriate to be used in this study.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

The Impact of Perceived Credibility and Perceived Quality on Trust and Satisfaction in Mobile Banking Context

Masrek

Halim

Khan

et al. 2018

Asian Economic and Financial Review

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While the growth of consumer embracing MB has been remarkable over the last few years, the issues that remain plaguing the consumers as well as the MB providers are security, privacy, trust and satisfaction. Yu (2015) stated that "considerable literature has indicated that MB operates in an impersonal and technology-enabled environment that might cause customers to feel uncertainty and risk which create a lack of trust for using MB". Accordingly, Yu (2015) argued that examining antecedents of MB trust and its consequences becomes crucial. The literature suggests while there are many factors that can affect MB trust, perceived quality and perceived credibility are those that were commonly highlighted in the literature of past studies (

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“…The author [13] studied on campus portal effectiveness, and personal innovativeness has significant impact on service quality according to the study. In addition, there are several researches that point out the importance of personal innovativeness on individual perceptions, attitudes and intentions about a new information technology [14][15][16][17][18].…”

Section: Impact Of Personal Innovativeness On Perceived Social Presence Perceived Service Quality and Attitudementioning

confidence: 99%

Intelligent Interactive Voice Response Systems and Customer Satisfaction

2019

IJATCSE

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This study intends to investigate the customer satisfaction on "Intelligent Interactive Voice Response Systems" which are the extension of the traditional "Interactive Voice Response Systems (IVRS)", and play important role in many organizations to provide more complex and personalized customer service. A theoretical model is developed basing on literature. Data are collected from 239 people with a survey questionnaire for testing the proposed model. Structural equation modelling is used as the statistical method in order to analyze data. As a result, the constructs which can affect the customer satisfaction are specified for the improvement of IVRS and guiding companies.

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Measuring campus portal effectiveness and the contributing factors

Cited by 39 publications

References 35 publications

A Model for Mandatory Use of Software Technologies: An Integrative Approach by Applying Multiple Levels of Abstraction of Informing Science

A Model for Mandatory Use of Software Technologies: An Integrative Approach by Applying Multiple Levels of Abstraction of Informing Science

The Impact of Perceived Credibility and Perceived Quality on Trust and Satisfaction in Mobile Banking Context

Intelligent Interactive Voice Response Systems and Customer Satisfaction

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