Measuring disaster resilience within the hotel sector: An exploratory survey of Wellington and Hawke's Bay, New Zealand hotel staff and managers

Brown, Nancy; Rovins, Jane E.; Feldmann-Jensen, Shirley; Orchiston, Caroline; Johnston, David

doi:10.1016/j.ijdrr.2018.09.014

Cited by 45 publications

(48 citation statements)

References 38 publications

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“…A further analysis and comparison among the hotels revealed no significant difference in the level of preparedness for response among the hotels; this is due to the fact that the Tehran Hotels Guild has a constraint for the hotels to conduct fire extinguishing and earthquake maneuvers by the fire department; and due to this constraint, most staff had received these two training maneuvers showing that the authorized organizations can help to improve the disaster preparedness due to their authorities. Insurance was another consideration taken by most of the hotels; this finding strengthens the findings of the previous studies reporting that the insurance was perceived important against probable disasters among the hotels (Brown et al, 2019;Gruman et al, 2011), but the point is that unavailable coverage and compensation methods must be considered. According to the participants, the insurance contract as a way to transfer the fiscal risks, having trust to the insurance company, and the lack of other options were perceived as their most important reasons.…”

Section: Discussionsupporting

confidence: 84%

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How Does the Hotel Quality Rate Influence the Preparedness against the Effects of Disasters?

Badri

Kazemi

2020

Journal of Quality Assurance in Hospitality & Tourism

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Heretofore, hotels have experienced different disasters in various places; and the effects have proven the vulnerability of the hospitality industry and the importance of disaster preparedness. Although studies in the field of hotels and disasters have shown the ill-preparedness to the extent that the hoteliers were shocked by the disasters, none of them have considered a framework to measure the disaster preparedness, and the differences in this industry. Therefore, an index-based approach was proposed by a systematic review on the disasters' effects on the hotels to measure the disaster preparedness. Findings obtained from the hotels located in Tehran suggested that the preparedness measures among the star hotels can be classified into three classes; measures taken by all the hotels, measures refused by all the hotels, and measures that are different among them. Results confirmed a correlation between the hotels' preparedness and their quality rate. In this regard, financial resources, human resources, management approaches, hotels' facilities, and structure were among the main reasons for the differences existing between the hotels. The lack of crisis management knowledge, risk perception, and priority for preparedness against the disasters were determined as the factors that must be considered in the disaster plans for hotels.

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Section: Discussionsupporting

confidence: 84%

“…The difference in reducing the risks and vulnerabilities among the hotels was mostly because of the financial resources as mentioned in the study by Brown et al (2019) as an influencing factor in the hotels' disaster resiliency. Hotels' facilities and available services to reopen the lobby, café shop, restaurant, swimming pool, etc.…”

Section: Discussionmentioning

confidence: 99%

How Does the Hotel Quality Rate Influence the Preparedness against the Effects of Disasters?

Badri

Kazemi

2020

Journal of Quality Assurance in Hospitality & Tourism

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“…This view is concerned with questions of the resilience of "what", such as resilience of stakeholders or infrastructure. Examples include the building of resilience through training staff to prepare for pandemics (e.g., Aiello et al, 2011;Brown et al, 2019;Maunder et al, 2008), public-private collaborations (Boin & Mcconnell, 2007) and using communication to enhance specific resilience (Longstaff & Yang, 2008). Social and traditional media can increase communication and collaboration during crises (Palen & Hughes, 2018; for a study related to the Ebola crises, see Uzuegbunam et al, 2016).…”

Section: Crisis and Resiliencementioning

confidence: 99%

Resilience against crises: COVID-19 and lessons from natural disasters

Sakurai

Chughtai

2020

European Journal of Information Systems

106

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Pandemics and natural disasters-what do they have in common? Both disrupt social and organisational practices. Both call for resilience in society. Information systems can foster and enhance the resilience of people, communities and organisations by strengthening their ability to adapt to uncertainty, enabling a transition towards an appropriate restoration of order in society. COVID-19 has caused significant disturbances at all societal levels. The impacts range from national lockdowns to social distancing and self-isolation. Everyday practices and business processes are severed or have been halted. Resilience is needed. But how can we foster resilience in the face of a pandemic? What lessons can we learn from other crises like natural disasters? The purpose of this brief communication is to identify important insights from a study of the Great East Japan Earthquake of 2011 and illustrate how they are relevant to the current crisis. We identify the role of information systems in fostering resilience against crisis, and suggest some recommendations regarding transformation for resilience more generally.

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“…Unfortunately, there are many forms of evidence of the negative effects of disasters, especially natural ones, on the hotel industry and hotels themselves [23,[28][29][30][31][32][33]. These negative events have forced managers to think more strategically.…”

Section: Introductionmentioning

confidence: 99%

“…The aim of this research is to explore natural disaster resilience within the hotel industry in Europe. This research leans on the work of Brown et al [29], and their study based on Disaster Resilience Framework from Hotels in the New Zealand hotel sector. Using the similar multicapital based approach; the present study also covers a wide range of disaster resilience predictors, and therefore presents a follow up study with the evidence from a different continent.…”

Section: Introductionmentioning

confidence: 99%

Natural Disasters vs Hotel Industry Resilience: An Exploratory Study among Hotel Managers from Europe

et al. 2019

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Hotels, like any other businesses in a given location, can be threatened by natural disasters, usually with significant and long-term consequences. The hotel industry is particularly vulnerable and exposed to the risk of property being physically damaged or completely destroyed. Apart from the physical damage, there is also an accompanying economic risk of the tourism sector suffering as tourists avoid areas affected by a disaster event. Therefore, hotels in the areas prone to natural disasters must ensure they are resilient enough to carry on through the turbulent period until regular business levels return. This study is based on survey responses of 63 hotel managers from the 12 European countries most frequently affected by natural disasters. The study relies on multi-capital predictor based approach and examines hotel resilience to natural disasters. It has been found that managers’ previous experience of a natural disaster, duration of managerial experience, and organizational category and size have a positive effect on hotel resilience. Moreover, hotels must anticipate such situations and continuously drill how to respond efficiently and adapt quickly in order to ensure business sustainability. Practical implications, study limitations and future research recommendations are also discussed.

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Measuring disaster resilience within the hotel sector: An exploratory survey of Wellington and Hawke's Bay, New Zealand hotel staff and managers

Cited by 45 publications

References 38 publications

How Does the Hotel Quality Rate Influence the Preparedness against the Effects of Disasters?

How Does the Hotel Quality Rate Influence the Preparedness against the Effects of Disasters?

Resilience against crises: COVID-19 and lessons from natural disasters

Natural Disasters vs Hotel Industry Resilience: An Exploratory Study among Hotel Managers from Europe

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