Measuring Excellence: A Closer Look at Malcolm Baldrige National Quality Award Winners in the Manufacturing Category

Abstract

TThe Malcolm Baldrige National Quality Award is the nation's highest quality award. The application and review process is outlined in this work. The objective of this study was to examine the five previous winners in the Manufacturing category and to establish a firm conclusion about the award's impact. The impact of the award was examined in several categories including financial performance, market share, and employee productivity. This study explored the accomplishments of each company and compared the common factors they shared with one another. It was found that all five companies experienced tremendous financial growth on average of 100% in either sales or revenue as a result of their dedication to quality which ultimately led to winning the MBNQA.

How do firms obtain benefits from quality awards: An empirical study of the winners of the China quality award

“…Specifically, the abnormal performances of ROA and operating income were observed as significant in year −2 to 2 and −4 to 2, indicating that CQA has a significant positive effect on the improvement of winners' profitability, and that impact continues two years after the award. This result is consistent with the theoretical prediction of ST: CQA will lead to positive market reactions, increased consumer confidence, and improved profitability for companies (Cazzell and Ulmer, 2009; Lin and Su, 2013; Liu et al ., 2020; Zhang et al ., 2021). The result also confirms RBV's postulate that implementing the CQA model creates valuable organizational resources such as process improvement and effective managerial leadership for companies, enabling cost reductions and profitability improvements (Jayaram et al ., 2009; York and Miree, 2004).…”

Analysis of Ptkin Opportunities: Quality Measurement Through the Malcolm Baldrige Criteria for Using the World Class Universty

“…In line with the spirit of continuous improvement and evaluation, currently there is one criterion that is quite popular to be used at the international level, namely the Malcolm Baldrige Education Criteria for Performance Excellence (MBECfPE). MBCfPE is a criterion that can be used in conducting a program audit (Cazzell & Ulmer, 2009). The use of Baldrige criteria (Leadership, Strategy, customer, Measurement, analysis, and knowledge management, workforce, operations, and results) as a management system and superior performance measurement tools has spread to various countries including Indonesia.…”

Collecting badges: Understanding the gold rush for business excellence awards

“…Elsewhere, in China, the ‘Government Quality Award’, which has been administered since 2004, is credited with providing a benefit‐to‐cost ratio, in terms of revenue growth, of over 700: 1 for award‐winning enterprises (Wen et al, 2017). Taking a cue from the notion that ‘success breeds success’, many investors frequently rely on BEAs as an indicator for selecting and choosing where to invest (Cazzell & Ulmer, 2009; DeFond et al, 2013). In this regard, the stocks of award‐winning organisations could attract unexpected attention from potential investors who may in turn eventually help to improve the financial position of the firm (Eroglu, Kurt, & Elwakil, 2016; Lyon et al, 2013; Nicolau & Sellers, 2010).…”