Measuring goodwill trust between groups of people: three years of an oil industry alliance

Abstract

᭹The period from 1993 to 1998 saw the UK's upstream oil and gas industry move towards more collaborative relationships (partnering and alliances) between the oil companies and their contractors. ᭹ This paper is derived from observation over three years of an alliance between an oil company and five of its contractors involved in underwater projects. ᭹ The paper uses concepts of 'goodwill trust' and 'obligational contractual relationships' which have been introduced by Sako.The ideals of obligational contractual relationships are very similar to those of the collaborative relationships between companies in the UK upstream oil and gas industry in the 1990s. ᭹ Attitude surveys of members of the alliance in three consecutive years attempted to estimate the levels of goodwill trust between the people and companies in it.᭹ It would be expected that trust levels within an alliance would rise over time as people gain experience of working with each other. Analysis of the results from the survey did show an overall increase in goodwill trust over the period but also showed some company pairs where trust levels remained low. ᭹ The paper speculates that the reasons for reduced levels of trust could include: the experiences inherited from previous relationships, project successes or failures affecting the way people felt about each other, perceived lack of fairness in allocation of risks and rewards, and changes in senior management.

Knowledge management in the voluntary sector: a focus on sharing project know-how and expertise

“…In addition to the development of trust that is based on an ability to perform assigned responsibilities ie competence trust, and trust that is based on goodwill and extends beyond a contractual agreement (Green, 2003;Twyman et al, 2008;Ibrahim and Ribbers, 2009;Lui, 2009 andKo, 2010), it would seem that different types of trust have developed at the three festivals.…”

How does trust affect acceptance of a nuclear power plant (NPP): A survey among people living with Qinshan NPP in China

“…Goodwill trust refers to whether the partner will make an open-ended commitment to take mutually beneficial actions in risky situations; competence trust focuses on whether the partner is capable of doing what he promises to do [ 19 ]. Goodwill trust reflects recognition of reliability and sincerity [ 16 – 18 , 22 , 24 ], and predictability of the commitment of the partner [ 8 , 19 , 25 ]. Competence trust can be interpreted in different ways, such as ability trust [ 26 ], technical trust [ 27 ], expertise trust [ 28 ], tool trust [ 29 , 30 ] or confidence[ 31 ], indicating the expectation that others will carry out their roles competently.…”

Partnering in offshore drilling projects

“…Whereas earlier studies (see e.g. Barlow, 2000;Robson, 2004;Green, 2003) have discussed partnering practices in the offshore industry, the present study, relying on the RBP framework, provides a multi-dimensional and systematic description of partnering practices in offshore drilling. As such, the findings of this study provide a holistic overview of the maturity of partnering practices in the observed context.…”