Measuring Hospital Care from the Patients' Perspective: An Overview of the CAHPS^® Hospital Survey Development Process

Abstract

The CAHPS Hospital Survey is a core set of questions that can be administered as a stand-alone questionnaire or combined with a broader set of hospital specific items.

The HCAHPS Survey as a Potential Tool for Measuring Organizational Interprofessional Competency at American Hospitals Nationwide: A Content Analysis Study of Concept Validity

“…In fact, we discovered that the development of both documents was fundamentally inspired by (Goldstein, Farquhar, Crofton, Darby, & Garfinkel, 2005, p. 1980Keller et al, 2005Keller et al, , p. 2058 ( Keller et al, 2005). Both documents are grounded in the idea that healthcare should be safe, high quality, accessible, and patient-centered.…”

“…It consists of 32 questions, including items on communication with nurses and doctors, responsiveness of hospital staff, pain management, communication about medicines, and discharge information (Goldstein et al, 2005). Participation by hospitals is voluntary, and the survey is administered either by approved vendors or self-administered by hospitals via mail, telephone or both (Goldstein et al, 2005).…”

“…• Link interprofessional competency with quality of care and patient health outcomes (Goldstein et al, 2005).…”

“…It consists of 32 questions, including items on communication with nurses and doctors, responsiveness of hospital staff, pain management, communication about medicines, and discharge information (Goldstein et al, 2005). Participation by hospitals is voluntary, and the survey is administered either by approved vendors or self-administered by hospitals via mail, telephone or both (Goldstein et al, 2005). Our findings in this study on the concept validity and feasibility of this tool, as a potential measure of IPC at the hospital level, have substantial implications for all stakeholders involved in healthcare policy, professional education, clinical practice, and patient care.…”

“…This study is an initial exploration into the feasibility of using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey (Giordano, Elliott, Goldstein, Lehrman, & Spencer, 2010;Goldstein, Farquhar, Crofton, Darby, & Garfinkel, 2005) to measure organizational IPC as defined by…”