2015
DOI: 10.1108/jhlscm-07-2015-0028
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Measuring humanitarian supply chain performance in a multi-goal context

Abstract: Purpose – The purpose of the paper is to deepen the understanding of supply chain performance objectives in the humanitarian context by striving to understand the underlying goals and conceptual variables behind the measurement of performance, such as efficiency. Design/methodology/approach – The research is an in-depth case study with one humanitarian organization. The data are gathered with mixed methods over a two-year period. Intervi… Show more

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Cited by 61 publications
(51 citation statements)
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References 69 publications
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“…They conclude that the literature focuses on theory and models, with limited application to actual humanitarian supply chains, and that further work is needed in applying mathematical and stochastic programming for performance measurement. Haavisto and Goentzel (2015) offer a more recent review and identify the challenges of aligning goals within an organization. The difficulty of aligning goals is one reason that the humanitarian logistics literature focuses on performance measurement within an organization rather than across the sector.…”
Section: Methodsmentioning
confidence: 99%
“…They conclude that the literature focuses on theory and models, with limited application to actual humanitarian supply chains, and that further work is needed in applying mathematical and stochastic programming for performance measurement. Haavisto and Goentzel (2015) offer a more recent review and identify the challenges of aligning goals within an organization. The difficulty of aligning goals is one reason that the humanitarian logistics literature focuses on performance measurement within an organization rather than across the sector.…”
Section: Methodsmentioning
confidence: 99%
“…Haavisto y Goentzel [17] proponen la medición del desempeño en el envío de suministro en acciones humanitarias en base a indicadores que contemplan la dimensión social, económica y ambiental. De esta manera, se busca evaluar las acciones realizadas en los desastres periódicamente para el diseño de estrategias que aseguren la efectividad en las acciones humanitarias [12].…”
Section: B Cadena De Suministro Humanitariaunclassified
“…Questioning how supply chain performance can be measured in a humanitarian context where operations simultaneously have multiple goals, Haavisto and Goentzal (2015) observed that the holistic perspective is not much considered in performance measurement of HSCs. Of the thirteen HSC performance measures that they identified in the literature, only two-efficiency and sustainability, can be said to be directly linked to sustainability.…”
Section: Performance Measurement and Sustainable Humanitarian Supply mentioning
confidence: 99%