Measuring individual IT capability to efficiently perform business tasks in an enterprise IT environment

Yoon, Chui Young; Bae, Young Ju; Chung, Soon Suk; You, Ji Chul; Hong, Seung Kweon

doi:10.1109/ieem.2010.5674443

2010 IEEE International Conference on Industrial Engineering and Engineering Management 2010

DOI: 10.1109/ieem.2010.5674443

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Measuring individual IT capability to efficiently perform business tasks in an enterprise IT environment

Chui Young Yoon

Young Ju Bae

Soon Suk Chung

et al.

Abstract: This study presents a tool for measuring an individual IT capability to efficiently execute the given tasks on an enterprise IT environment. We developed the measurement items for an individual IT capability based on the previous literature. This research proposed a 13-item scale that can totally measure individual IT capability through a validity and reliability test. The developed tool has four measurement factor and thirteen items. The actual utilization of the tool is confirmed by applying it to a case stu… Show more

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2013

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Information Technology Capabilities in Enabling Electronic Banking: Case Study of a Bank in a Developing Country

Khalifa¹

2013

JEBS

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This exploratory study is aimed at identifying and exploring the key components of Information Technology (IT) capabilities that enable e-banking. It attempts to generate a framework that illustrates the variables, which led to a specific performance. The performance (independent variable) was linked with three dependent variables: Information security (ISec), regularity, and reliability. The study focused on the ISec factor and its effect on e-banking. This factor was analysed through the confidentiality, integrity, and availability (CIA) elements.The study presents the case study of a Libyan bank and the challenges from the ISec perspective. It explains how the bank attempted to improve the legacy bank system in terms of raising the level of CIA elements. The study collected 30 participants' opinions via an online survey. The responses were analysed statistically using SPSS software to identify the most important elements for ISec, to raise the level of e-banking services and also to identify whether these three elements were equally significant or different. Likert scale was used to rate the questionnaire responses.Integration was found to be one of the most vital elements, and should be given high priority in any bank operating in developing countries followed by the confidentiality and integrity elements. To ensure the technical success of e-banking services, banks in developing countries should provide awareness and training programmes to increase the level of security. Moreover, the banks need to establish reliable polices that can control staff behaviour and minimise the level of risk in e-banking services.

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Information Technology Capabilities in Enabling Electronic Banking: Case Study of a Bank in a Developing Country

Khalifa¹

2013

JEBS

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Measuring individual IT capability to efficiently perform business tasks in an enterprise IT environment

Cited by 1 publication

References 16 publications

Information Technology Capabilities in Enabling Electronic Banking: Case Study of a Bank in a Developing Country

Information Technology Capabilities in Enabling Electronic Banking: Case Study of a Bank in a Developing Country

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