2017
DOI: 10.2979/eservicej.10.2.02
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Measuring Perceived Service Quality and Customer Satisfaction for Service Managers: The case of the Lebanese Retail Banking Industry

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Cited by 4 publications
(1 citation statement)
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“…1-The perceived quality of banking services are measured by dimensions developed and used by Al Hakim and Maamari (2017) to measure the perceived quality of services. This study analyzed the bank customer perceived service quality"s effect on their satisfaction and suggested a novel model measure of perceived service quality.…”
Section: Independent Variablesmentioning
confidence: 99%
“…1-The perceived quality of banking services are measured by dimensions developed and used by Al Hakim and Maamari (2017) to measure the perceived quality of services. This study analyzed the bank customer perceived service quality"s effect on their satisfaction and suggested a novel model measure of perceived service quality.…”
Section: Independent Variablesmentioning
confidence: 99%