2016
DOI: 10.4995/wpom.v7i1.5380
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Measuring performance at the supply chain level: the role of the chain director

Abstract: Supply chains lack their own across-the-board managers that can design and implement

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Cited by 4 publications
(2 citation statements)
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“…Though firms are endeavoring to set SC goals consistent with well-defined performance indicators, the complexity of SCs makes the choice of indicators more complicated (Panayides and Lun, 2009;Seo et al, 2014). Drawing upon and in response to the call by Tsanos et al (2014), the present study considers two newly 364 IJOEM 15,2 developed SC performance metricsefficiency and effectivenesswhich are at SC level rather than at the firm level (De Haan and Sacristán-Díaz, 2016). These metrics capture the operational aspects of SC performance and are advantageous over using financial, tactical or flexibility aspects alone (Tsanos et al, 2014, p. 421).…”
Section: Literature and Hypothesesmentioning
confidence: 99%
“…Though firms are endeavoring to set SC goals consistent with well-defined performance indicators, the complexity of SCs makes the choice of indicators more complicated (Panayides and Lun, 2009;Seo et al, 2014). Drawing upon and in response to the call by Tsanos et al (2014), the present study considers two newly 364 IJOEM 15,2 developed SC performance metricsefficiency and effectivenesswhich are at SC level rather than at the firm level (De Haan and Sacristán-Díaz, 2016). These metrics capture the operational aspects of SC performance and are advantageous over using financial, tactical or flexibility aspects alone (Tsanos et al, 2014, p. 421).…”
Section: Literature and Hypothesesmentioning
confidence: 99%
“…A supply chain is often shaped and pushed in certain directions as a consequence of the actions of the biggest/strongest organization in the chain, a position that can be referred to as the supply chain director [32]. Spence and Bourlakis [12] advocate the importance of long term commitment and partnership chain-wide in regards to the social responsibility in the supply chain, rather than one where the biggest/most dominant player in the chain (the 'watchdog') determines the others' activities in an effort for risk management.…”
Section: Supply Chain Directormentioning
confidence: 99%