Measuring Resilience in Integrated Planning

Apneseth, K.; Wahl, Aud Marit; Hollnagel, Erik

doi:10.1201/9781315598741-10

Cited by 13 publications

(15 citation statements)

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“…For the purpose of integrated planning of maintenance and operations in an offshore oil and gas company, 16 critical functions have been assessed by a list of RAG-based questions. The study points out the benefits of adopting RAG after a system change to understand the effects of the change on the organization at least once a year [43] . A case study for the air traffic management system details the application of RAG to measure organizational resilience, in collaboration with several domain experts.…”

Section: Methodsmentioning

confidence: 99%

“…In this sense, techniques to collect data are unconstrained; it is thus possible to develop informal phone or face-to face interviews [46] , open questions in focus groups [42] , narratives [45] or surveys. The surveys represent the most frequent technique [22] , [43] , [44] as they allow faster processing times, even if they do not allow dynamic interactions in data collection: for the interviewee to recall experience and for the interviewer to fill eventual gaps and inconsistencies in the judgments. RAG 4.…”

Section: Methodsmentioning

confidence: 99%

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An Analytic Framework to Assess Organizational Resilience

Patriarca

Gravio

Costantino

et al. 2018

Safety and Health at Work

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BackgroundResilience engineering is a paradigm for safety management that focuses on coping with complexity to achieve success, even considering several conflicting goals. Modern sociotechnical systems have to be resilient to comply with the variability of everyday activities, the tight-coupled and underspecified nature of work, and the nonlinear interactions among agents. At organizational level, resilience can be described as a combination of four cornerstones: monitoring, responding, learning, and anticipating.MethodsStarting from these four categories, this article aims at defining a semiquantitative analytic framework to measure organizational resilience in complex sociotechnical systems, combining the resilience analysis grid and the analytic hierarchy process.ResultsThis article presents an approach for defining resilience abilities of an organization, creating a structured domain-dependent framework to define a resilience profile at different levels of abstraction, and identifying weaknesses and strengths of the system and potential actions to increase system's adaptive capacity. An illustrative example in an anesthesia department clarifies the outcomes of the approach.ConclusionThe outcome of the resilience analysis grid, i.e., a weighed set of probing questions, can be used in different domains, as a support tool in a wider Safety-II oriented managerial action to bring safety management into the core business of the organization.

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Section: Methodsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

An Analytic Framework to Assess Organizational Resilience

Patriarca

Gravio

Costantino

et al. 2018

Safety and Health at Work

View full text Add to dashboard Cite

show abstract

“…In this study, the selection was performed entirely by the authors and it was based on the original questionnaire proposed by Hollnagel (2011b) and the indicators used in applications in other sectors (Apneseth et al , 2013; Ljungberg & Lundh, 2013; Hedge et al , 2015; Pęciłło, 2016; Patriarca et al , 2017). The final indicators and the questions were adjusted in an iterative process when analysing the different PRs.…”

Section: Methodsmentioning

confidence: 99%

“…It must be highlighted that these RAG profiles do not provide an absolute rating of resilience performance; however, these are a starting point to understand how the organisation functions and the consequences that planned interventions would have on the evolution of resilience (Hollnagel, 2018). The RAG method has been applied to a range of organisations and sectors, such as the oil and gas industry (Apneseth et al , 2013), the Swedish Civil Aviation Administration (Ljungberg & Lundh, 2013), polish enterprises (Pęciłło, 2016) and the health care sector (Hedge et al , 2015). The application of the framework in such different systems demonstrates its flexibility and applicability in different types of organisations and at different scales.…”

Section: Introductionmentioning

confidence: 99%

A study of the Resilience Analysis Grid method and its applicability to the water sector in England and Wales

Rodríguez

Lawson

Butler

2019

Water & Environment J

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This paper presents an adaptation of the Resilience Analysis Grid (RAG) method framed on the Resilience Engineering theory as a proposal for tackling the lack of organisational resilience metrics in the water sector of England and Wales. The method was adapted to the sector by selecting 16 indicators and the addition of a 'Resilience Ethos' section to the grid. Its applicability was tested by analysing the evolution of resilience in Ofwat's Price Reviews 2009 (PR09), 2014 (PR14) and 2019 (PR19). Key conclusions obtained were that: (I) PR14 acts as a pivot between PR09 and PR19, as it installs a new regulatory approach; (II) the sector has advanced significantly towards greater consideration of resilience and its management in PR19; and (III) the PRs lack instruments for in-period performance assessment. The RAG method proved to be simple and flexible to use, delivering clear and straightforward graphical results. This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited. M. Rodríguez et al.

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“…RAG was used in railways domain to define safety performance indicators departure‐process related . As a tool capable of assessing, organizational resilience was tested in a company operating in oil and gas industry, allowing the evaluation of impact of the integrated planning (IPL) process on the company's resilience . In air traffic management, a RAG‐based approach proved to be a viable way of combining both resilience and risk exposure metrics.…”

Section: Introductionmentioning

confidence: 99%

A multicountry comparative survey about organizational resilience in anaesthesia

Falegnami

Bilotta

Pugliese

et al. 2018

Evaluation Clinical Practice

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Rationale, aims, and objectives:The application of resilience in health care requires the shift from a cause-effect approach to a systemic approach, yet few tools have been developed to measure resilience potential in this specific context. This study tests a resilience assessment grid (RAG) questionnaire to measure the resilience of anaesthesiologists, with a cross-country survey. Method:A study was conducted with an analytic hierarchy process (AHP) questionnaire containing 57 detailed questions; 16 nations and 172 respondents were involved in the study. The data were statistically analysed to identify insights from the questionnaire, main improvements for further assessment, and confirmation of the design of the questionnaire. The questionnaire reliability was assessed by Cronbach analysis. Weak items were identified by a detailed correlations analysis and through a weight-polarization matrix. Construct validity was confirmed by principal component analysis (PCA) and factor analysis (FA). Results:The α level of Cronbach analysis is 0.910. PCA and FA confirmed the absence of underlying unexpected factors, with less than 8% from the first factor and a total of just 54% of variability explained by 17 factors. Suggestions for revising the questionnaire ensue from the analysis, with improvements for the questionnaire's significance. Conclusion:The questionnaire shows the potential to assess proxy measures of resilience, even confirming the relevance of a structured weighting approach based on the AHP. The exemplar statistical cross-country analyses encourage the widespread use of a centralized resilience questionnaire to support standardized analyses and the diffusion of best practices among organizations.

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Measuring Resilience in Integrated Planning

Cited by 13 publications

References 0 publications

An Analytic Framework to Assess Organizational Resilience

An Analytic Framework to Assess Organizational Resilience

A study of the Resilience Analysis Grid method and its applicability to the water sector in England and Wales

A multicountry comparative survey about organizational resilience in anaesthesia

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