Measuring sustainable ergonomics: A hybrid multi‐criteria perspective on ergonomics indicators

Abstract

Decision making process comprises complexity due to holistically managed requirements. Since this process has diverse effects on stakeholders as decision makers, undoubtedly, the decisions become more significant for organizations having critical decisions in today's globalized sustainable world. If these decisions influence not only providing human well‐being but also improving the quality of working life through measuring the performance of business processes, their results should be monitored more systematically. Through this viewpoint, in this paper, the applicability of ergonomics indicators, as the fundamental part of a systematic approach integrating ergonomics and sustainability to monitor and evaluate processes of organizations, is queried within a hybrid multi‐criteria perspective, including five evaluation criteria consolidated for this paper, through a designed survey by asking practitioners as potential users of such an approach. The used methods, that is, BWM and PROMETHEE, enable presenting a base study to decide which ergonomics indicators are necessary for developing a systematic approach, indicating the prioritization of these indicators to be used as candidates for the approach. Results show that 15 ergonomics indicators can be candidates for facilitating sustainable process performance measurement in ergonomics. Importantly, this paper proposes guidance in making decisions for achieving well‐managed processes in organizations through ergonomics indicators evaluated on a hybrid multi‐criteria perspective.