Measuring the Effectiveness of Computer-Based Information Systems in the Financial Services Sector

Miller, James A.; Doyle, B. A.

doi:10.2307/248832

Cited by 182 publications

(107 citation statements)

References 2 publications

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“…For example, Bailey and Pearson [5] developed scales for measuring IS satisfaction, including accuracy, precision, currency, timeliness, etc., to evaluate information quality. Previous studies frequently used information quality to measure IS performance [32,34,40]. Information quality is included in an assessment of the effect of Web use, especially on searching products/services in e-shopping.…”

Section: Perceived Information Qualitymentioning

confidence: 99%

An empirical study on predicting user acceptance of e-shopping on the Web

Shih

2004

Information & Management

566

325

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This study develops an extended model to predict consumer acceptance of electronic-shopping (e-shopping) based on the theory of reasoned action (TRA) and the technology acceptance model (TAM). Our model was tested using data collected from 212 questionnaires and analyzed using multiple regression. The results show that individual attitudes toward e-shopping are strongly and positively correlated with user acceptance. The empirical results confirmed that perceived ease of use of trading online (PEOUT) and perceived usefulness (PU) significantly determine individual attitudes toward e-shopping, as well as confirming the significant effect of perceived ease of use of the Web on PEOUT, which in turn affects PU. However, PU was not found to affect user acceptance significantly. Additionally, user satisfaction with the Internet/WWW and perceptions of information, system and service were shown to affect user acceptance significantly. Overall, the proposed model could be used to predict consumer willingness to shop on the Web. #

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Section: Perceived Information Qualitymentioning

confidence: 99%

An empirical study on predicting user acceptance of e-shopping on the Web

Shih

2004

Information & Management

566

325

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“…Reliability Bailey and Pearson (1983Ives, et al (1983); Baroudi and Orlikowski (1988); DeLone and McLean (1992); Saarinen (1996). Updatedness Bailey and Pearson (1983);Ives, et al (1983); `Miller and Doyle, 1987;DeLone and McLean (1992). Relevance Bailey and Pearson (1983);Ives, et al (1983);Miller and Doyle, 1987;Baroudi and Orlikowski (1988); DeLone and McLean (1992); Saarinen (1996).…”

Section: Item Sourcementioning

confidence: 99%

“…Updatedness Bailey and Pearson (1983);Ives, et al (1983); `Miller and Doyle, 1987;DeLone and McLean (1992). Relevance Bailey and Pearson (1983);Ives, et al (1983);Miller and Doyle, 1987;Baroudi and Orlikowski (1988); DeLone and McLean (1992); Saarinen (1996). Timeliness Bailey and Pearson (1983);Ives, et al (1983); DeLone and McLean (1992); Doll and Torkzadeh (1988); Goodhue and Thompson (1995).…”

Section: Item Sourcementioning

confidence: 99%

Extending the Understanding of End User Information Systems Satisfaction Formation: An Equitable Needs Fulfillment Model Approach

2008

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“…Based on a comprehensive list of organizational factors from related studies (Miller and Doyle, 1987;Grover, 1993, King & Sabherwal, 1992Tallon et al, 2000 andAng et al, 2001), six organizational factors that influence IS success are identified to be used in this study. The six factors are decision-making structure, top management support, goal alignment, managerial IT knowledge, management style, and resources allocation.…”

Section: Research Framework and Hypothesesmentioning

confidence: 99%

The Influence of Organizational Factors on Information Systems Success in E‐Government Agencies in Malaysia

Hussein

Karim

Mohamed

et al. 2007

E J Info Sys Dev Countries

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Information system success continues to be a subject of interest among IS researchers. The literature nevertheless offers limited understanding in regard to organizational factors influencing IS success particularly in public sector organizations. Using perceptual measures, this study aims to investigate the influence of organizational factors on IS success in selected public sector agencies in Malaysia. Data was gathered from 201 users from four central agencies located at the central administration complex in Putrajaya. Based on related studies in the literature, six organizational factors and four IS success dimensions were used in designing the framework for this study. The framework is used to investigate the relationship between the identified organizational factors and IS success dimensions within the scope of the selected e-government agencies. The organizational factors are top management support, decision-making structure, management style, managerial IT knowledge, goal alignment, and resources allocation, whereas the IS success dimensions include systems quality, information quality, perceived usefulness, and user satisfaction. The study found that all the organizational factors are significantly correlated with the four IS success dimensions under investigation. Further analyses reveal that goal alignment is the highest predictor of IS success, followed by management style and centralization of decision-making structure. Least expected was the top management support factor which appear to be the weakest predictor of IS success and its influence on IS success is insignificant. The study concludes that the findings are generally consistent with previous studies. On a specific note related to goal alignment, the public sector agencies can be seen experiencing a similar impact to that of their private counterparts in terms of IS strategy alignment, though they still generally subscribe to the traditional and centralized decision-making structure.

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Measuring the Effectiveness of Computer-Based Information Systems in the Financial Services Sector

Cited by 182 publications

References 2 publications

An empirical study on predicting user acceptance of e-shopping on the Web

An empirical study on predicting user acceptance of e-shopping on the Web

Extending the Understanding of End User Information Systems Satisfaction Formation: An Equitable Needs Fulfillment Model Approach

The Influence of Organizational Factors on Information Systems Success in E‐Government Agencies in Malaysia

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