Measuring the Effectiveness of E-Wallet in Malaysia

Nizam, Faisal; Hwang, Ha Jin; Naser, Valaei

doi:10.1007/978-3-319-96803-2_5

Cited by 39 publications

(44 citation statements)

References 11 publications

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“…Ewallet is a new form of payment systems that is widely accepted. In future it is expected to have a great expansion of e-wallet in Malaysia (Nizam et al, 2018). Many scholars found positive and significant relationship between behavioral intention (BI) and new technology use (Barry and Jan , 2018;Faqih and Jaradat , 2015;.…”

Section: Behavioral Intentionmentioning

confidence: 99%

Factors Influencing the Use of E-wallet as a Payment Method among Malaysian Young Adults

2020

JIBM

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In recent years, there is a noticeable increase of cashless transactions due to the development of financial technology. As a result of being expansion of fintech products such as e-wallet, consumers are shifting from cash-based to cashless. Young adult consumers in 21st century are regarded as tech-savvy as they were born in the era of smartphone technology. This study aims to examine the influencing factors for Malaysian young adults to use e-wallet as a payment method by applying extended technology acceptance model (TAM). Total of 330 data were collected from the users of e-wallet in the area of Klang Valley of Malaysia and analyzed by deploying partial least squares structural equation modeling (PLS-SEM). By applying two-step approach for instance, measurement model for indicator loadings, convergent validity, reliability and structural model for path analysis the findings from this study reveal that perceived usefulness, perceived ease of use and privacy and security have positive and significant relationship with behavioral intention to use e-wallet. This study helps the service providers of the digital marketplace further to have better understanding of the usefulness of using e-wallet for transaction purposes.

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Section: Behavioral Intentionmentioning

confidence: 99%

Factors Influencing the Use of E-wallet as a Payment Method among Malaysian Young Adults

2020

JIBM

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“…Unlike the TAM model, which has been used and extended in many technology acceptance/adoption studies, the UTAUT2 model is one of the least validated theories in the literature (Chhonker et al, 2018). Given that security is one of the main reasons for not using the e-wallet (Nizam et al, 2019), there were limited number of studies that have included perceived security as a construct in the UTAUT2 model (Oliveira et al, 2016). Therefore, this paper aims to systematically review the literature on e-wallet (mobile payment) to present a conceptual model specifically focusing on the factors influencing the consumers' behavioural intention by using UTAUT2 as a baseline model.…”

Section: Introductionmentioning

confidence: 99%

A Systematic Review of E-wallet Usage Intention: Integrating UTAUT2 with Perceived Security

Andrew¹,

Ambad²,

Abdullah³

et al. 2021

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The growth of cashless payment has grown exponentially, including that of e-wallet, in line with the government's plan to build a cashless society. The e-wallet phenomenon is fast becoming an important component for financial inclusion in emerging economies as studies found that the use of digital financial services like mobile money and other fintech applications could provide many potential development benefits. Countries like China have experienced the highest growth in cashless payments over the last five years and is said to be the most educated on mobile payment services. Despite the rapid development of this technology, organizations and consumers are still concerned about rising security issues. As the e-wallets markets are further expected to increase exponentially in Malaysia, it is crucial to study the consumers' behavioral intention to use e-wallets for the benefits of e-wallets service providers and users in Malaysia. Correspondingly, this paper presents a review of the literature aimed at advancing the body of knowledge by proposing a conceptual model on consumers' behavioral intention to use e-wallet (mobile payment) using UTAUT2 as a baseline model. This paper is built upon a systematic literature review method. This paper provides practical implications that would assist e-wallet service providers when devising appropriate strategies in planning and increasing consumers' intention to use the e-wallet.

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“…Most of these studies focused on consumer's intention to use e-wallets as the endogenous variable. However, there are several exceptions, notably the effectiveness of e-wallet (Nizam et al, 2019) and consumer retention for e-wallet services (Komba & Abd Razak, 2020). Obviously, a more extensive study on other predictors is needed in the Malaysian context.…”

Section: Geography and Research Designmentioning

confidence: 99%

Mobile payment and e-wallet adoption in emerging economies: A systematic literature review

Ramli

Hamzah

2021

JEEIR

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Against the backdrop of greater smartphone and internet penetration across the emerging markets, electronic wallet (e-wallet) has emerged as a reliable and well-known digital payment method. The main purpose of this paper is to review the growing volume of studies on e-wallet adoption in this region. E-wallet is widely used worldwide, but it has yet to become mainstream in developing countries, including Malaysia. Hence, scholars have conducted numerous studies on e-wallet use, but there seems to be a lack of consensus on the predictors influencing its adoption. This study examines these publications to analyze the potential research gaps, offer a multi-stakeholder eco-system framework and make recommendations for future research. We retrieved scholarly articles on E-Wallet adoption published from 2016-2021 through the Google Scholar and Scopus database. After the screening process in which some papers were excluded, 77 previous studies were reviewed regarding the methodology, findings and adaptation of theories/models. Considering that a large portion of the studies are grounded based on the technology acceptance framework and typically involved drivers and enablers, we call for a distinct approach that draws in other factors into the equation. For instance, future research may divulge the inhibitors to E-wallet adoption and incorporate the external environment and consumer psychological factors as potential predictors.

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Measuring the Effectiveness of E-Wallet in Malaysia

Cited by 39 publications

References 11 publications

Factors Influencing the Use of E-wallet as a Payment Method among Malaysian Young Adults

Factors Influencing the Use of E-wallet as a Payment Method among Malaysian Young Adults

A Systematic Review of E-wallet Usage Intention: Integrating UTAUT2 with Perceived Security

Mobile payment and e-wallet adoption in emerging economies: A systematic literature review

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