Measuring the Impact of ISO 9001 on Employee and Customer Related Company Performance

Milovanović, Vesna; Paunović, Mihailo; Fa, Martí Casadesús

doi:10.12776/qip.v27i1.1808

Cited by 5 publications

(2 citation statements)

References 33 publications

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“…This is due to their harmonized structure known as the "Harmonized Approach for Management System Standards". The principle of integration is set out by the SL Annex, the so-called "High-Level Structure" (HLS) [28,[42][43][44][45][46][47].…”

Section: Theoretical Framework 21 Csr Requirements In the Supply Chainmentioning

confidence: 99%

The Methodology for Assessing the Applicability of CSR into Supplier Management Systems

Kóča,

Pačaiová,

Turisová

et al. 2023

Sustainability

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The implementation of management systems has become a strategic advantage in achieving business goals, especially in industrial organizations, but the implementation of social responsibility requirements is an especially ethical issue. Due to the existence of various standards (often industry-specific) as well as individual codes of conduct developed by large multinational organizations, supplier organizations must face a variety of requirements. The question, then, is to what extent their established management systems (MSs) meet these requirements. The objectives of the study were to: (1) analyze the different CSR requirements of internationally recognized cross-industry and industry-specific standards and codes in different industries; (2) select the most appropriate framework and develop a methodology for assessing the degree of applicability of CSR in the selected management systems; (3) apply the proposed methodology (the so-called Social Requirements Applicability in Management Systems—SRIMS) in the selected areas: automotive industry, research organization, and metallurgical industry; and (4) analyze the results of SRIMS by the application of the ANOVA and Bonferroni method and define clusters within the selected factors—“Organization”, “Standard”, and “Chapter” and determine differences between pairs within each factor. The application of the Bonferroni method confirmed the hypotheses that the developed SRIMS model is an appropriate tool for assessing the overall level of applicability of CSR requirements in established MSs.

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Section: Theoretical Framework 21 Csr Requirements In the Supply Chainmentioning

confidence: 99%

The Methodology for Assessing the Applicability of CSR into Supplier Management Systems

Kóča,

Pačaiová,

Turisová

et al. 2023

Sustainability

View full text Add to dashboard Cite

show abstract

“…Although all consumer categories perceive products, services, and organizations certified to international management system standards favourably, the inclination towards certification is greater among developing economies than in developed economies (Yadav et al, 2022). In general, there is a positive relationship between quality management system (QMS) certification and employee-and customer-related company performance (Milovanovi et al, 2023). But the cause-effect relation is not so obvious, in individual cases.…”

Section: Introductionconnecting the Dotsmentioning

confidence: 99%

Untitled

2024

SPSUTOM

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The objective of the argument in this paper is to attempt at answering the question whether learning and knowledge exchange are the key factors determining online work preferences for Generation Z employees. Design/methodology/approach: The essence of knowledge management is that all knowledge, both explicit and tacit, accumulated by an organization becomes easily accessible to each of its members. This is important for decision-making processes and allows the organization to become more agile. Knowledge management is most often associated with modern information technologies. Thanks to them, streams of various data can be processed and analyzed in many different ways. However, in the literature there is an increasingly common attitude that more attention should be paid not only to the technological but also to the human aspect of knowledge management. The processes of knowledge exchange among employees have been subject to extensive research and studies, yet the recent years have added another thread to the discussion about the matter, i.e. a significant proportion of employees switching to the online work model. Based on the findings of the studies conducted on a group of employees representing Generation Z, the Principal Component Analysis (PCA) technique was applied to organize the factors with the highest relevance for the respondents in online work. Findings: PCA demonstrated that the components recognized as most important were those relating to knowledge transfer and their impact on employee efficiency, and on the other hand employee relations as a factor that supports the learning processes. Research limitations/implications: In order to dwell upon the underlying causes of this situation, it should be recommended to proceed with further in-depth qualitative research. Practical implications: What the research communicates to the organization is that although Generation Z members are aware of the significance of the knowledge transfer and learning processes and they understand the role of peer relations in these processes, they are unable to overcome the social barriers created by the online working system due to lack of appropriate skills. Originality/value: The paper reveals new aspects that play crucial role in shaping Generation Z attitude to online work from one side. On the other hand it also helps to design synthetic tool researching this area in the future.

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ISO 9001 Certification and Organizational Performance Among Manufacturing Companies: A Systematic Literature Review and Research Agenda

Ayyadi,

Oulhadj

2024

Bus Strat Dev

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Industrial enterprises are pivotal in the socio‐economic landscape, yet navigating the economic and non‐economic facets of modern organizational performance presents a considerable challenge. This article embarks on a systematic literature review to probe the question: Does ISO 9001 certification play a role in mitigating the complexities of organizational performance in industrial enterprises? To address this objective, we adopted the systematic literature review protocol delineated by Petticrew and Roberts (2006). A comprehensive analysis encompassed 94 primary studies spanning 60 contexts, conducted over the period from 2000 to 2023. The findings indicate that the efficacy of ISO 9001 certification is contingent upon the extent of its direct and indirect influence on the various dimensions of organizational performance. Furthermore, the motivations for embracing this international standard, coupled with the organizational perception of the QMS, are pivotal factors. Based on these insights, we have proposed a theoretical model and formulated recommendations aimed at refining the scope and impact of future research endeavors.

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Measuring the Impact of ISO 9001 on Employee and Customer Related Company Performance

Cited by 5 publications

References 33 publications

The Methodology for Assessing the Applicability of CSR into Supplier Management Systems

The Methodology for Assessing the Applicability of CSR into Supplier Management Systems

Untitled

ISO 9001 Certification and Organizational Performance Among Manufacturing Companies: A Systematic Literature Review and Research Agenda

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