Measuring the Strength of Partner Relationship in B2B EC: An Exploratory Research

Li, Eldon Y.; Tseng, Paul T. Y.; Lu, Eric Jui-Lin

doi:10.1109/wicom.2007.1653

Cited by 6 publications

(3 citation statements)

References 28 publications

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“…Liljander and Strandvik (Liljander & Strandvik, 1995) add another four types of bonds-geographical, cultural, ideological, and psychological. In the information technology environment B2B study, Li et al (Li, Tseng, & Lu, 2007) find social bonds with three dimensions: familiarity bond, commitment bond, and structural bond. The structural bond is essential to keep the long-term relationship; meanwhile, both familiarity and commitment bonds are somewhat necessary.…”

Section: Social Bondmentioning

confidence: 99%

Perceived Value, Social Bond, and Switching Cost as Antecedents and Predictors of Customer Loyalty in the B2B Chemical Industry Context: A Literature Review

Samudro¹,

Sumarwan²,

Yusuf³

et al. 2018

IJMS

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Industries have been emphasizing customer loyalty to ensure business sustainability. A lot of constructs influence customer loyalty, and this paper focuses on perceived value, social bond, and switching cost. What is actually behind customer’s retention with the firms becomes exciting topics to be explored since firms will employ the best strategy to retain customers, either through offering superior value, investing in a relationship, or in setting up switching costs. This study is designed to develop integrative constructs of customer loyalty and investigates their antecedents using the literature review method. Perceived value tends to be evaluated from an economic benefit perspective since this paper refers to some business practices in chemical industries that concern cost. Purposely, to achieve this economic value, both firms and customers need to work closely, transparently, and cooperatively since the beginning; hence, it needs an interpersonal relationship between parties. With more transferred information from the customer and more transparent communication, firms will be able to identify the customer’s need and deliver tailored superior value. This literature review finds that excellent value and the social bond become financial and relational switching costs for the customer. By understanding antecedents of loyalty, a firm can develop a social bond, superior value, and set up switching costs to create loyalty and build a sustainable business relationship.

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Section: Social Bondmentioning

confidence: 99%

Perceived Value, Social Bond, and Switching Cost as Antecedents and Predictors of Customer Loyalty in the B2B Chemical Industry Context: A Literature Review

Samudro¹,

Sumarwan²,

Yusuf³

et al. 2018

IJMS

View full text Add to dashboard Cite

show abstract

“…The experiment shows that strong relationship often brings many repeated information while weak relationship can become a bridge to convey messages. In the B2B area, [24] points out that good cooperation relationship can improve the degree of trust and reputation. [25] further analyzes the impact of strong and weak relationship.…”

Section: B Social Network Analysismentioning

confidence: 99%

A Dynamic QoS-Aware Logistics Service Composition Algorithm Based on Social Network

Chen

Lin

et al. 2014

IEEE Trans. Emerg. Topics Comput.

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The public logistics platform aims to provide customers with end-to-end logistics services by finding and composing a huge quantity of web services from logistics service providers. But, traditional service composition required predefined business process so that its flexibility is far from satisfactory in the problem. Path planning can be a solution of finding a suitable business path during service composition, but the search space will increase dramatically with the growth of service quantity and is hard to get a result within a tolerable interaction time. In the context of big data, to quickly build a service path with the optimal global QoS has become a problem demanding prompt solution. Sociologists point out that companies prefer familiar partners in the commercial environment. Using this principle, a concept of partner circle is defined, which can significantly reduce the search space in path planning. Combining path planning with service composition, a PartnerFirst algorithm is presented based on the social network, which is the cooperation network of service providers here. Simulation experiment shows that the PartnerFirst algorithm outperforms current approaches over 10 times in efficiency, with just about 10% loss in QoS. The relationship between efficiency and service quantity of the PartnerFirst algorithm is nearly linear. It proves that using social network in dynamic service composition is efficient and effective.

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“…Spot buying and strategic sourcing are two basic types of B2B transactions. Spot buying is buying of requiring products and services, commonly at current market prices [6] and [7]. Supply and demand determine prevailing prices dynamically [8].…”

Section: B B2b Characteristicsmentioning

confidence: 99%

Determining Effective Elements on Participation in a B2B E-commerce System by Considering Time and Cost

Rezaei¹,

Alilou²,

Naraghi³

2013

JOACE

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In recent decades, most of the businesses were started using electronic commerce. Today, B2B is the most popular model of electronic commerce. One of the issues in B2B systems is Participation. Participation means taking apart or gets involving for doing some tasks in a development process. However there are many studies on collaboration and communication in a B2B system, lack of study in participation is observed. A qualitative method based on interview, in a case study, was used for data collection. As a result, effective elements including centralized database, communication, accessibility, paperless work cycle and collaboration in a B2B system, can improve the participation significantly. 

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Measuring the Strength of Partner Relationship in B2B EC: An Exploratory Research

Cited by 6 publications

References 28 publications

Perceived Value, Social Bond, and Switching Cost as Antecedents and Predictors of Customer Loyalty in the B2B Chemical Industry Context: A Literature Review

Perceived Value, Social Bond, and Switching Cost as Antecedents and Predictors of Customer Loyalty in the B2B Chemical Industry Context: A Literature Review

A Dynamic QoS-Aware Logistics Service Composition Algorithm Based on Social Network

Determining Effective Elements on Participation in a B2B E-commerce System by Considering Time and Cost

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