Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort

Meng, Fang; Tepanon, Yodmanee; Uysal, Muzaffer

doi:10.1177/1356766707084218

Cited by 308 publications

(70 citation statements)

References 40 publications

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“…The importance of the dimensions of quality on the basis of this model confirms the previous results (Table 7); the order of the dimensions is almost identical to the previous model. The obtained results correspond with the research by Meng et al (2008) which revealed that destination quality does not only concern outdoor activities and natural scenery but it is also dependent on the provision of elements such as friendly service and quality lodging facilities. The regression models mentioned above were evaluated by means of F-test as statistically significant.…”

Section: /849supporting

confidence: 74%

Rural Tourism – Evaluating the Quality of Destination

Ryglová

Rašovská

Šácha

2017

European Countryside

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This paper concerns the topic of rural destination quality from the viewpoint of tourism development. The research exploring crucial quality factors from the viewpoint of demand is presented. Rural tourism participants attribute the highest significance to Destination cleanliness and Sense of security. The evaluation of the importance of most research quality factors is not dependent on gender and on the contrary, the importance of 16 quality factors depends on the visitor´s age. In the case of the factor of "Friendly acceptance by the locals", the most significant influence on the visitor´s return to the destination was confirmed. On the contrary, this impact was not proven for the factor of "Level of prices of services and goods in the destination". The research and the successive factor analysis revealed 6 dimensions representing the rural destination quality: Services, Image, Transportation, Well-being, Information/Communication and Attractions/ Experiences; Well-being was identified as the most important. This was consecutively confirmed by the analysis of the quality factors' impact on the visitor´s overall satisfaction and loyalty to the destination. The research findings provide the theory with topical destination quality dimensions as well as contribute to better understanding of visitor´s behavioural mechanisms in rural areas.Key words: visitor´s perception, quality of destination, rural destination, factors of quality, dimensions of quality, IPA analysis Abstrakt: Tento příspěvek je věnován tématu kvality venkovské destinace z pohledu rozvoje cestovního ruchu. Jsou zde prezentovány výsledky výzkumu zacíleného na identifikování a prozkoumání stěžejních faktorů kvality z pohledu poptávky. Nejvyšší význam účastníci cestovního ruchu na venkově přisuzují faktorům čistoty destinace a bezpečnosti v destinaci. Hodnocení důležitosti většiny zkoumaných faktorů kvality (68 %) není závislé na pohlaví, a naopak význam 16-ti faktorů kvality je závislý na věku respondenta. U faktoru kvality "přátelské přijetí místními obyvateli" byl prokázán nejvyšší vliv na znovu návrat návštěvníka do destinace, naopak tento vliv nebyl prokázán u faktoru "cenová úroveň zboží a služeb v destinaci". Provedený výzkum a následná faktorová analýza odhalila 6 dimenzí reprezentující kvalitu venkovské destinace: služby, image, doprava, pohodlí (well-being), informace/komunikace, atraktivity/zážitky. Při posuzování významu dimenzí pro návštěvníka byla jednoznačně jako nejvýznamnější identifikována dimenze well-being, což bylo následně potvrzeno analýzou vlivu faktorů kvality na celkovou spokojenost návštěvníka v destinaci a jeho loajalitu k destinaci. Výsledky výzkumu rozšiřují teoretická východiska o hlavní dimenze kvality destinace a prohlubují poznatky spotřebitelského chování návštěvníků/účastníků cestovního ruchu ve venkovských oblastech.

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Section: /849supporting

confidence: 74%

Rural Tourism – Evaluating the Quality of Destination

Ryglová

Rašovská

Šácha

2017

European Countryside

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“…IsoAhola (1989) argued that tourism motivations, including escaping purpose and hunger for learning, are essential for subjective well-being (Iso-Ahola, 1980;Kim, Woo, & Uysal, 2015). Previous studies have shown that the most common nature-based tourist motivations include novelty, rest and relaxation, social/family relationship, and self-fulfillment (Kastenholz & Rodrigues, 2007;Lang & O'leary, 1997;Meng et al, 2008). These motivations are a part of a higher order of needs in Maslow's hierarchical needs dimension (Clarke, Islamm, & Paech, 2006;Maslow, 1954).…”

Section: Motivation and Personal Values And Their Relation To Subjecmentioning

confidence: 97%

“…Schofield and Thompson (2007) established that satisfaction and behavioral intentions are significant outcomes of attending festivals. Although tourism research has been utilizing mainly satisfaction and behavioral intentions as outcome constructs (Devesa, Laguna, & Palacios, 2010;Meng, Tepanon, & Uysal, 2008), it has been shown that subjective well-being is also an important outcome of tourist motivation. IsoAhola (1989) argued that tourism motivations, including escaping purpose and hunger for learning, are essential for subjective well-being (Iso-Ahola, 1980;Kim, Woo, & Uysal, 2015).…”

Section: Motivation and Personal Values And Their Relation To Subjecmentioning

confidence: 99%

Nature-Based Tourism: Motivation and Subjective Well-Being

Kim

Lee

Uysal

et al. 2015

Journal of Travel & Tourism Marketing

Self Cite

179

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The purpose of this study is to understand hiking-tourist behavior by exploring tourist motivation, personal values, subjective well-being, and revisit intention. The study demonstrates the theoretical and empirical evidence of the relationships among the four constructs. Using a sample drawn from tourists in South Korea, an exploratory factor analysis (EFA) is carried out. As a result, "enjoying the natural environment and escaping from daily life", "pursuing new type of travel", "pursuing healthy life", and "pursuing intimacy" are classified as motivations for hiking tourists. Moreover, in order to investigate the relevant relationships among the four constructs, a structural equation modeling (SEM) approach is used. The results indicate that revisit intention is affected by tourist motivation and subjective well-being. Furthermore, hiking-tourists' motivation and personal values are effective predictors of subjective well-being.

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“…These studies have made a significant contribution to the tourism sector, especially in the development of marketing strategies and positioning for destinations [11]. They also have provided useful knowledge to the tourism, travel, transport and hospitality sectors in general, contributing to their sustainability in an increasingly competitive environment [12,13,58,59].…”

Section: Satisfaction Image and Nautical Tourist Behaviourmentioning

confidence: 99%

Coopetition in Maritime Tourism: Assessing the Effect of Previous Islands’ Choice and Experience in Tourist Satisfaction

2019

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Maritime tourism has become a competitive opportunity for many island destinations in search of sustainable development. This article aims to analyze the hypothesis that tourist satisfaction with nautical destinations depends on the experience of previous visits to competing destinations. This hypothesis is relevant in order to ascertain the extent of potential coopetition between tourist destinations from the point of view of the consumers. This may ask for the need of cooperation within the competitive environment in which tourist destinations manage sustainability. The evidence is obtained from the case of Cape Verde, an archipelago strongly committed to the development of the nautical sector. Survey data from nautical tourists’ satisfaction visiting Cape Verde is modeled utilizing an ordinal logistic approach. Results show that tourist satisfaction with Cape Verde increases with the authenticity of the cultural experience offered by the destination, the diversity and quality of the nautical offer and the security perceived. Moreover, tourists declaring a satisfactory travel experience in other recently visited islands have higher levels of satisfaction with the nautical destination of Cape Verde. This suggests that proper strategies for nautical tourism development in these islands should not only allow tourists to discover the best cultural and local values of the destination, but also enhance their awareness of the quality of the experience provided by island competitors and, therefore establishing a benchmark for the common benefit of all island destinations becomes of interest. In this regard, coopetition strategies among islands with common interests of specialization may allow them to gain better positioning in the international nautical tourism market, and contribute to tourism development and the sustainability of the industry.

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Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort

Cited by 308 publications

References 40 publications

Rural Tourism – Evaluating the Quality of Destination

Rural Tourism – Evaluating the Quality of Destination

Nature-Based Tourism: Motivation and Subjective Well-Being

Coopetition in Maritime Tourism: Assessing the Effect of Previous Islands’ Choice and Experience in Tourist Satisfaction

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