Measuring university performance using a knowledge‐based balanced scorecard

Zangoueinezhad, Abouzar; Moshabaki, Asghar

doi:10.1108/17410401111182215

Cited by 54 publications

(33 citation statements)

References 50 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Methodologies used in measuring the efficiency of university operations have been manifold (Glass et al 1998;Kao and Hung 2008;Zangoueinezhad and Moshabaki 2011)-and have interestingly many similarities to ranking endeavors in the output field. In a theoretical overview there are four distinctive areas (A to D) for performance and productivity measurement:…”

Section: University and Performance Measurement: The Disciplinary Gapmentioning

confidence: 98%

Performance Management and Disciplinary Efficiency Comparison

Klumpp

2014

Incentives and Performance

View full text Add to dashboard Cite

Performance measurement and management in universities in a disciplinary perspective is a newly established perspective due to increasing interest in line with international university rankings as well as public management concepts. From the perspectives of methodology as well as data access and quality the disciplinary performance and productivity measurement poses several severe hurdles to research and practice. This chapter outlines conceptual views as well as a data envelopment analysis for four science disciplines in German universities as well as universities of applied sciences.

show abstract

Section: University and Performance Measurement: The Disciplinary Gapmentioning

confidence: 98%

Performance Management and Disciplinary Efficiency Comparison

Klumpp

2014

Incentives and Performance

View full text Add to dashboard Cite

show abstract

“…Performance and management measurement is the heart of an organization that wants to be looked transparent, efficient, effective, and successful in its operations [11]. Performance measurement is developed as a means to monitor and maintain organizational controls to ensure that an organization can execute strategies that lead to the achievement of overall goals [12]. One of the tools for performance measurement that is widely used by researchers in the world is the Balanced Scorecard.…”

Section: Literature Reviewmentioning

confidence: 99%

Improvement of Information Technology Infrastructure in Higher Education using IT Balanced Scorecard

Primasari¹,

Setyohadi²

2018

EECSI

View full text Add to dashboard Cite

Today the use of Information Technology (IT) in business is a must since IT is useful to obtain competitive advantage. It can be achieved by alignment of IT and business, which is performed by developing a good IT infrastructure. Higher educational organization is one of business which requires competitive advantage to compete with their competitors. However, there are some problems encountered. These include the lack of a systemic approach to IT implementation, the lack of awareness to use IT, the lack of commitment and the leader's interest to implement IT, the weakness of technical support for IT implementation, poorly targeted staff development, lack of ownership and insufficient funds. Furthermore, an evaluation is need to determine the condition of IT infrastructure problems to deal with issues faced by a higher education organization. Balanced Scorecard is potential framework for analyzing IT infrastructure since it is one of the well-known performance measurements which embrace the important aspect in business. To do performance evaluation in the IT of higher education organization, Balance Scorecard perspective needs to be customized since IT division is more likely to serve internal rather than external parties commonly. The results of this study are expected to give an illustration of the state of IT infrastructure governance of higher education according to four perspectives in IT Balanced Scorecard. Based on this illustration, it can be identified critical recommendation to IT Infrastructure governance in higher education.

show abstract

“…Whilst Zangoueinezhad and Moshabaki (2011) advocate using a knowledge-based BSC to cope with complexity, Northcott and Taulapapa (2012) report a "disconnect" between the potential and actual usage of the BSC in public sector organisations globally.…”

Section: Pmm 153mentioning

confidence: 99%

Measuring and assessing the impact of using volunteers in UK libraries: issues and methods

Broady-Preston

2014

Performance Measurement and Metrics

View full text Add to dashboard Cite

Broady-Preston, J. (2014). Measuring and assessing the impact of using volunteers in UK libraries: issues and methods. Performance Measurement and Metrics, 15(3), 112-121.Purpose ? The purpose of this paper is to examine a range of issues and methods in relation to measuring the impact of volunteer labour on the design and delivery of all types of library services. With the increasing use of volunteers to deliver library and information services in all sectors, managers need to assess their effectiveness and evaluate the impact of their use in relation to operational service design and delivery, and on the development of the profession and professional practice as a whole. Presented here is an initial scoping study, outlining a range of issues, methods and challenges for more detailed future investigation. Design/methodology/approach ? A number of methodological challenges and perspectives are identifiable. Contemporary libraries exhibit increasing similarities with Third Sector organisations, namely a complex stakeholder community, and increasing use of volunteers to supplement or replace services delivered by professional staff. Therefore, a starting point for the research is a systematic review and analysis of the methodologies developed by the Third Sector Research Centre, and those studies in the ESRC contemporary Developing Impact Evaluation strand. As a rich picture is required, both quantitative and qualitative approaches are necessary, with the overall study adopting a mixed methods approach. Findings ? This paper reports the findings of the preliminary documentary analysis, literature review and scoping aspects of a large-scale study. Originality/value ? Research undertaken to date (June 2014) has failed to identify any published systematic review and examination of these issues.preprintPeer reviewe

show abstract

Measuring university performance using a knowledge‐based balanced scorecard

Cited by 54 publications

References 50 publications

Performance Management and Disciplinary Efficiency Comparison

Performance Management and Disciplinary Efficiency Comparison

Improvement of Information Technology Infrastructure in Higher Education using IT Balanced Scorecard

Measuring and assessing the impact of using volunteers in UK libraries: issues and methods

Contact Info

Product

Resources

About