“…They cannot have the same assessment skills that can be afforded by big companies. Their contacts with supportive organizations the provide them with relevant information on risk prevention may be poor, and they do not have the time, means, or the inclination to pursue the information themselves (Champoux & Brun, 2003;Gardner, Cross, Fonteyn, Carlopio, & Shikar, 1999;Walker & Tait, 2004). There is a general understanding that a more "customer-friendly" approach, with local, face-toface contact and industry-specific advice on safety issues, is necessary with small-sized companies.…”