Media and public perceptions of the police: examining the impact of race and personal experience

Callanan, Valerie J.; Rosenberger, Jared S.

doi:10.1080/10439463.2010.540655

Cited by 177 publications

(159 citation statements)

References 64 publications

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“…The reality is, the police cannot demand co-operation from residents of Central Kingston Police Division due to the deficiency in service quality deliverableexpectations. It is this perception that is creating the negative image for law enforcement, which concurs with the literature on the matter [68,69].…”

Section: Journal Of Healthcare Communications Issn 2472-1654supporting

confidence: 77%

Customer Satisfaction of Policing the Jamaican Society: Using SERVQUAL to Evaluate Customer Satisfaction

Bourne¹

2016

J Healthc Commun

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Introduction: The Jamaica Constabulary Force (JCF) established in 1867 as a paramilitary organization and over its 148 year history, the institution has sought to address various crimes and it appears that all its policy efforts have come to nought. In seeking to combat the crime pandemic in the society, the entity has been accused of corruption, abuses, professional misconduct and excessive use of power. With such accusations and claims, there has been a negative image of the JCF and so it has sought to inco-operate the user as a part of policing strategy. To date, there has been no empirical research undertaken on service quality in the JCF.

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Section: Journal Of Healthcare Communications Issn 2472-1654supporting

confidence: 77%

Customer Satisfaction of Policing the Jamaican Society: Using SERVQUAL to Evaluate Customer Satisfaction

Bourne¹

2016

J Healthc Commun

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“…Despite its importance, the media's role in influencing public assessments of the police has rarely been empirically investigated in China (Lai et al, 2010). Findings of this study thus provide some preliminary evidence to support such a linkage and are in tune with results from an established line of research that shows the impact of the media on public attitudes toward the police in Western societies (e.g., Calanan and Rosenberger, 2011;Chermak et al, 2006). Media influence clearly needs to be adequately measured and assessed in future research.…”

Section: Discussionsupporting

confidence: 53%

One country, three populations: Trust in police among migrants, villagers, and urbanites in China

Sun

Wong

et al. 2013

Social Science Research

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“…In their analysis, factors such as the perception of crime and police-related experiences were controlled. Further, Callanan and Rosenberger [29] analyzed how media coverage affects trust in police, and the results show that watching TV news or crime-based reality programs enhances this trust.…”

Section: Literature Reviewmentioning

confidence: 99%

“…The literature exploring public perceptions of the role of police usually focused on identifying the determinants of perception [24][25][26][27][28][29][30]. Correia et al [24] analyzed public satisfaction levels for the Washington state police, considering demographic variables such as age, gender, education level, and housing (own versus rent), along with personal experiences related to the police, such as receiving a warning or citation.…”

Section: Literature Reviewmentioning

confidence: 99%

Attitudes in Korea toward Introducing Smart Policing Technologies: Differences between the General Public and Police Officers

et al. 2017

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Abstract:This study analyzes different attitudes toward introduction of smart policing technologies in cybercrime policing among the Korean public and police. Policing is essential for a sustainable community. Technological advances in policing have both positive and negative aspects, making it essential to investigate perceptions of both public and police when introducing smart policing technologies. A discrete choice experiment was undertaken to survey preferences of the public and police toward introduction of such technologies and conduct simulation analysis to compare changes in the acceptance of various scenarios. The study divides cybercrime policing into prevention and investigation. The sample included 500 members of the public and 161 police officers. The results show that the public thinks an increase in yearly taxes and invasion of privacy are the most important factors. Conversely, the police think factors enhancing the efficiency of policing are most important. Moreover, when smart policing technologies are introduced, the public and police perceive more utility in the prevention and investigation of cybercrime, respectively. Few studies in this field separate the prevention and investigation of crimes, or compare perceptions of the public and police toward the introduction of smart policing technologies. This study's quantitative analysis provides insights lacking in previous literature.

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Media and public perceptions of the police: examining the impact of race and personal experience

Cited by 177 publications

References 64 publications

Customer Satisfaction of Policing the Jamaican Society: Using SERVQUAL to Evaluate Customer Satisfaction

Customer Satisfaction of Policing the Jamaican Society: Using SERVQUAL to Evaluate Customer Satisfaction

One country, three populations: Trust in police among migrants, villagers, and urbanites in China

Attitudes in Korea toward Introducing Smart Policing Technologies: Differences between the General Public and Police Officers

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