Media Use and Environmental Public Service Satisfaction—An Empirical Analysis Based on China

Abstract

Previous research has produced conflicting findings on the relationship between media use and environmental public service satisfaction. Using survey data from the China General Social Survey 2015 (hereafter referred to as CGSS2015), this study examined the impact of media use on environmental public service satisfaction. The findings showed that traditional media use was positively associated and new media use was negatively associated with environmental public service satisfaction. Individuals who used new media as their primary source of information were less satisfied with environmental public services than individuals whose primary source of information was traditional media. This study confirmed that authoritative value propositions and government trust have a significant mediating effect between traditional media use and environmental public service satisfaction, and government trust has a significant mediating effect between individuals' main information sources and their environmental public service satisfaction.

The Relationship between Internet Use and Health among Older Adults in China: The Mediating Role of Social Capital

“…The results reveal that the Internet use has a significantly negative association with the ADL score and the CES-D score of older adults, which indicates that Internet use contributes to enhancing the physical and mental health of older adults. This may be partly because that the information and resources on the Internet are more abundant than those on traditional media [ 48 ], which helps the older adults enrich their lives and maintain regular contact with friends, which is good for alleviating loneliness among older adults. Moreover, the Internet is also a good way of improving or monitoring health among older adults.…”

Traditional media or social media? Corporate green media communication and consumer intention to cocreate green value in post-COVID-19 China

“…Media richness theory suggests that media can be classified according to richness. Based on the richness of the medium, researchers have mainly divided media into traditional media and social media (Laurell and Sandstr€ om, 2018) and have explored differences in the effectiveness of these two types of media communication in different settings, such as public political events and proenvironmental behavior (Hu et al, 2019;Xu, 2020;Han and Xu, 2020;Han and Cheng, 2020). In the field of marketing, Bruhn et al (2012) focused on media communication at the corporate level.…”

“…As an important environmental factor, green media communication plays a key role in individual behavior choices and preferences (Zeng et al, 2009). First, the functions of traditional media in ecological protection and supervision, Intention to cocreate green value environmental publicity, and education are obvious (Hu et al, 2019;Zhu et al, 2021).…”

“…This type of "authoritative" information is more likely to be trusted and followed by consumers, thereby promoting the formation of social norms and guiding more consumers to participate in green value cocreation. Many studies also show that traditional media can enhance individual environmental attention (Holbert et al, 2003), promote proenvironmental behaviors (Huang, 2016), and increase participation in environmental protection (Hu et al, 2019). Second, in the social media environment, FCC can improve the coverage and accuracy of communication by pushing information to targeted consumers (Hynes and Wilson, 2016;Lu and Miller, 2019).…”

“…Therefore, in post-COVID-19 China, people have a new understanding of the effectiveness of traditional media and social media communication. The sparse comparative studies of the communication effects of traditional media and social media have mainly focused on the macro level, such as political engagement, crisis management, and environmental engagement, with less focus on corporations (Laurell and Sandstr€ om, 2018;Hu et al, 2019;Xu, 2020;Han and Xu, 2020). Only Schivinski and Dabrowski (2015) and Morra et al (2018) examined the effects of different media communication strategies on brand equity.…”