“…This research is developed with a WE business case perspective that seeks to explain how employee well-being can contribute to the success of service organizations. In such organizations, WE is a key element for the achievement of their objectives (Nawrin, 2018), since employees, through their attitudes, reflect the organizational image, influencing customer decisions (Nguyen, Nguyen, Ngo, & Nguyen, 2019), and the attractiveness for future collaborators (Hinojosa & Cogco, 2020). Additionally, it is a topic of particular interest to organizations (Gheitani, Imani, Seyyedamiri, & Foroudi, 2019) because it contributes to financial success (Harunavamwe, Nel, & Zyl, 2020), decreases early intentions to leave a job (Karatepe, Ozturk, & Kim 2019), and has positive effects on job performance and customer loyalty (Nguyen et al, 2019;Salanova, Agut, & Peiro, 2005).…”