2012
DOI: 10.2139/ssrn.3231684
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Mediation and Mediator Skills: A Critical Appraisal

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Cited by 6 publications
(5 citation statements)
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“…Mediation: In this ADR strategy, disputants willingly involve the assistance of a neutral party (a mediator). The mediator is not in the capacity to take/make the entire decisions for the disputants but employs skills to enhance the resolution between the parties without adjudication (Rahman, 2012). Mediation is an effort to resolve a clash of opinion through the intervention of a mediator who tries to look for resolution, however, settlement may or may not be achieved (Hill & Hill, 2008).…”
Section: Contemporary Methodsmentioning
confidence: 99%
“…Mediation: In this ADR strategy, disputants willingly involve the assistance of a neutral party (a mediator). The mediator is not in the capacity to take/make the entire decisions for the disputants but employs skills to enhance the resolution between the parties without adjudication (Rahman, 2012). Mediation is an effort to resolve a clash of opinion through the intervention of a mediator who tries to look for resolution, however, settlement may or may not be achieved (Hill & Hill, 2008).…”
Section: Contemporary Methodsmentioning
confidence: 99%
“…114-115) have also stated that a mediator should be impartial, trustworthy, flexible, creative, patient, able to understand different perspectives, able to analyze problems and discover key points, most importantly able to balance training, knowledge, judgment and intuition and a good listener. Also, researchers state that, building rapport (Crawley & Graham, 2002;Goldberg, 2005), being reliable (Goldberg, 2005;Goldberg, Sander and Rogers, 1992;Monagan & James, 2010;Sandu, 2013;Zaleniene & Tvaronaviciene, 2010), neutral (Astor, 2007;Cloke, 2002;Sandu, 2013;Cooley, 2006;Rahman, 2012;Weinstein, 2001); confidentiality (Meyer, Farrell, Northup, & Plybon, 2000;Murray, 2011;Moore, 2014;Rahman, 2012;Sandu, 2013;Shapira, 2016), optimism (Curtis, 2015;Sandu, 2013;Boulle, Colatrella and Piccihioni, 2008), communication skills (Alikılıç, 2017;Collins, 2005;Meierding, 2004), listening skills (Collins, 2005;Diaz, 2007;Frenkel & Stark, 2018;Meierding, 2004;Rhizome, 2010), empathy (Collins, 2005;Curtis, 2015;Duffy, 2010;Goldberg, 2005;Gordon, 2015;Meierding, 2004;Isenhart & Spangle, 2000) are very important for a mediator.…”
Section: Mediationmentioning
confidence: 99%
“…Source: Interview with Islamic religious leaders, Islamic agencies, and Islamic NGOs (2022) Although some opinions state that a mediator does not need an academic degree or work experience to be a mediator (Abdul Rahman, 2012), the responsible mediator needs to improve their skills by attending training courses (Dingle, 2013). This was also explained by Omar and Markom (2017) who stated that the mediator must be someone who has the experience and consent to assist in the mediation process themselves.…”
Section: A3mentioning
confidence: 99%