Mediator Analysis of Job Satisfaction: Relationship between Servant Leadership and Employee Engagement

Abstract

Servant leaders attempt altruistically and selflessly to help others before themselves, believe in developing their followers to their greatest potential, and seek to benefit the wider community. The main purpose of the present article is to examine servant leadership as the antecedent to employee engagement, mediated by job satisfaction, in Punjab, using data from 190 employees from different service provider companies (banks, colleges, call centres, insurance companies). Quantitative analysis shows that when employees observe positive levels in servant leadership, they are fundamentally encouraged towards exercising significantly higher levels of engagement and satisfaction.

Servant Leadership Impact on Organizational Performance: The Mediating Role of Employee Engagement

“…This finding was comparable to Karatepe and Talebzadeh (2016) who confirmed the essential part of SL in ISSN 2162-3058 2019 improving EE at the same filed in the context of Iran. Furthermore, a significant influence of SL on EE, ES, and ER was found in the present research, similar to the findings of Brohi et al (2018), Kaur (2018), Sepahvand et al (2015), and Hunter et al (2013). The authors reported that SL critically affects EE, ES, and ER.…”

“…Some showed that the type of leaderships such as SL could contribute to increasing the opportunity of job engaging at the company (Coetzer et al, 2017). Kaur (2018) confirmed the positive effect of SL on EE. At the same vein, Coetzer et al (2017) approved the considerable link between SL and EE.…”

“…McNeff and Irving (2017) also confirmed that ES was increased through the existence of SL at the company. Through encouraging the employees and developing their skills by SL, it contributed to constructing a sense of job satisfaction in the firm (Kaur, 2018). Moreover, a promising finding was produced in a work by Tischler et al (2016) which showed that the relationship between SL and job satisfaction was significance.…”

“…Tourism in Jordan is considered as a vital business for the country, Therefore, the airline sector (whether private or non-private) hires a huge number of workface and leaderships to achieve the aims of the organization. A lot of studies confirmed the significant impact of SL on increasing ES (Rozika et al, 2018), ER (Kashyap & Rangnekar, 2014), EE (Kaur, 2018), and OP (Baykal et al, 2018). However, the focus on examining the link between SL and EE in the service sector is inadequate (Carter and Baghurst, 2014).…”

Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry

“…Hunter et al [38] also provided empirical results for the relationship between servant leadership and employee turnover intentions. Additionally, Wong et al [40] and Kaur [105] showed that servant leadership is positively associated with retention.…”